Account Manager (E-Commerce)

Overview

We are seeking a driven and analytical Account Manager to oversee a portfolio of customer accounts and support ongoing business growth. This role is responsible for managing account performance, strengthening partner relationships, and collaborating cross-functionally to support eCommerce operations.

The ideal candidate is highly organized, data-driven, and comfortable working in a fast-paced environment. This position plays a key role in analyzing performance, identifying growth opportunities, and executing strategies that align with overall business objectives.

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Key Responsibilities

• Manage and grow assigned accounts to meet or exceed sales goals
• Develop accurate sales forecasts based on performance trends, customer behavior, and market conditions
• Analyze account performance on a daily, weekly, and monthly basis to identify opportunities and risks
• Adjust strategies in real-time and partner with leadership on business impact and execution plans
• Build and maintain quarterly forecasts at both category and product levels
• Evaluate product and category performance, identifying successes, gaps, and areas for expansion
• Monitor and report on listing and assortment performance across eCommerce platforms
• Stay informed on consumer trends and buying behavior to enhance the online customer experience
• Collaborate with internal teams to plan assortments and drive incremental revenue growth
• Partner with external stakeholders to strengthen relationships and expand account opportunities
• Support promotional planning and listing optimization efforts

Qualifications

• Bachelor’s degree in Business, Marketing, Merchandising, or a related field
• 3–4 years of experience in account management, preferably within apparel or eCommerce
• Strong background in eCommerce merchandising required
• Advanced proficiency in Microsoft Excel and overall Microsoft Office Suite
• Experience with sales forecasting, budgeting, and financial analysis
• Knowledge of pricing strategies and margin management
• Proven ability to manage and grow external partner relationships
• Strong analytical and problem-solving skills with a data-driven mindset
• Excellent communication and collaboration abilities
• Highly detail-oriented with strong organizational and follow-up skills
• Self-motivated with the ability to take initiative and work independently

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