Member Service Representative - DAHLC - Supplemental
Mayo Clinic, Rochester, MN, United States
Member Service Coordinator
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans
to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. The Member Service Coordinator interacts with a variety of individuals via telephone, electronic media and in person. This is a high volume fast paced service environment. Responsible for responding to customer inquiries, managing member records, actively promoting DAHLC and Mayo Clinic Healthy Living services, scheduling appointments, patient registration, customer check-in/check-out, payment transactions, desk functions, and supporting pre/during/post customer needs. Actively serves as a direct contact or resource to customers. Support the DAHLC multi-line telephone operation and service desks. Knowledgeable of services and programs offered at the Healthy Living Center (HLC) and promoting Healthy Living philosophy. Creates Mayo Clinic Access cards (MCIAC) for eligible non- Mayo customers of the HLC. Responsible for maintaining building safety and security, solving problems and responding to immediate operational issues as they arise. Identifies and analyzes problems and recommends changes to improve work unit effectiveness. Responds to all emergencies within the center with an AED device and applies proper water safety response protocol for pool emergencies. Exercise sound judgment, during stressful situations and takes appropriate action. High school diploma and four years customer service experience or an Associate's Degree. BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook; effective in a team environment, organized, self-motivated, and possess excellent time management skills. Basic Life Saving (BLS)- must be successfully obtained within the first 30 days of employment. Nonexempt. Compensation Detail $18.43 - $24.75 / hour. Benefits Eligible No. Schedule Part Time. Hours/Pay Period Supplemental/PRN, as needed based on staffing. Schedule Details As needed. Shifts vary in between the hours of 4:15am-9:15pm. Weekend Schedule As needed. 7:00am-3:30pm, but could include hours until 7:00pm. International Assignment No. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans
to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. The Member Service Coordinator interacts with a variety of individuals via telephone, electronic media and in person. This is a high volume fast paced service environment. Responsible for responding to customer inquiries, managing member records, actively promoting DAHLC and Mayo Clinic Healthy Living services, scheduling appointments, patient registration, customer check-in/check-out, payment transactions, desk functions, and supporting pre/during/post customer needs. Actively serves as a direct contact or resource to customers. Support the DAHLC multi-line telephone operation and service desks. Knowledgeable of services and programs offered at the Healthy Living Center (HLC) and promoting Healthy Living philosophy. Creates Mayo Clinic Access cards (MCIAC) for eligible non- Mayo customers of the HLC. Responsible for maintaining building safety and security, solving problems and responding to immediate operational issues as they arise. Identifies and analyzes problems and recommends changes to improve work unit effectiveness. Responds to all emergencies within the center with an AED device and applies proper water safety response protocol for pool emergencies. Exercise sound judgment, during stressful situations and takes appropriate action. High school diploma and four years customer service experience or an Associate's Degree. BLS skills; computer proficiency in MS Word, Excel, PowerPoint, Outlook; effective in a team environment, organized, self-motivated, and possess excellent time management skills. Basic Life Saving (BLS)- must be successfully obtained within the first 30 days of employment. Nonexempt. Compensation Detail $18.43 - $24.75 / hour. Benefits Eligible No. Schedule Part Time. Hours/Pay Period Supplemental/PRN, as needed based on staffing. Schedule Details As needed. Shifts vary in between the hours of 4:15am-9:15pm. Weekend Schedule As needed. 7:00am-3:30pm, but could include hours until 7:00pm. International Assignment No. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.