Fiber Customer Service Representative
Knoxville Utilities Board, Knoxville, TN, United States
About the Role
Make every customer interaction count at KUB. Join our fast-paced call-center team as a KUB Fiber Customer Service Representative and become the voice our customers rely on for answers, solutions, and exceptional support. You’ll assist both internal and external customers, aiming to resolve issues on the first call while demonstrating urgency, ownership, and accountability. You’ll provide clear and accurate information about billing cycles, services, and processes, while also helping customers determine which products best meet their needs. Throughout every interaction, you’ll work to create a positive, confident, and seamless experience for the customers you assist. Strong communication, problem-solving, and conflict-resolution skills are key to thriving in this fast-paced, customer-focused environment. We’re looking for dependable team players who bring a positive attitude, strong attention to detail, and a commitment to excellent service. Consistent and punctual attendance is expected. To meet the needs of our customers, schedules may include nights, weekends, and overtime as needed, with core hours of operation from 7 a.m. to 9 p.m., Monday through Saturday. If you’re driven by helping people and solving problems, this is your opportunity to make an impact every day.
Physical Requirements Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
High School Diploma or equivalent
Strong customer service skills, including information-gathering and problem solving
Ability to handle confidential information
Valid driver’s license (Required for Level II Customer Service Representative and above)
Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.
Preferred Requirements
Two (2) or more years of customer service experience, especially in a call center environment
Experience in a telecommunications environment
Strong analytical and problem-solving skills
Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access)
Experience in web navigation, Peoplesoft CIS, and Omnia 360
About The Selection Process Phase 1 – Apply online at www.kub.org
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 6 – Physical assessment and/or drug screen*
*KUB is part of the Tennessee Drug Free Workplace Program
If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.
Knoxville Utilities Board is an Equal Opportunity Employer
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Physical Requirements Sedentary Work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.
High School Diploma or equivalent
Strong customer service skills, including information-gathering and problem solving
Ability to handle confidential information
Valid driver’s license (Required for Level II Customer Service Representative and above)
Please note that due to job responsibilities, KUB does not provide immigration sponsorship for and/or based on this position.
Preferred Requirements
Two (2) or more years of customer service experience, especially in a call center environment
Experience in a telecommunications environment
Strong analytical and problem-solving skills
Working knowledge of the Windows environment and MS Office products (Outlook, Excel, Word, Access)
Experience in web navigation, Peoplesoft CIS, and Omnia 360
About The Selection Process Phase 1 – Apply online at www.kub.org
Phase 2 – Experience, training, and education evaluation
Phase 3 – Interview with department representatives
Phase 4 – Written, performance, and behavioral exercises
Phase 6 – Physical assessment and/or drug screen*
*KUB is part of the Tennessee Drug Free Workplace Program
If special accommodations are needed at any phase of the selection process, please notify Human Resources in advance.
Knoxville Utilities Board is an Equal Opportunity Employer
#J-18808-Ljbffr