Billings/Receivables Accounts Specialist
Western Kentucky University, Bowling Green, KY, United States
Billings/Receivables Accounts Specialist
Department: Office of Student Billing & Account Services
Location: Bowling Green, KY
Posted: March 31, 2026
Expires: Open Until Filled
Type: Full-time
Ref. No.: 999969
Position ID: 198714
About Western Kentucky University Western Kentucky University (WKU) is a student-centered, applied-research institution committed to providing its students with a transformative academic and social experience and to elevating its surrounding communities. Founded in 1906, WKU is the third largest public four-year institution in the Commonwealth of Kentucky with approximately 16,293 students and nearly 2,612 faculty and staff employees.
Western Kentucky University is committed to empowering its campus community. At the heart of our mission, we seek to provide holistic education and employment experiences that prepare students, faculty, and staff to become effective scholars, contributors, and leaders in our ever-evolving communities.
Located 65 miles north of Nashville, TN, and just over 100 miles south of Louisville, KY, WKU's main campus is in Bowling Green, KY – a city with approximately 70,000 residents. Our population is ethnically diverse, with more than 85 languages spoken in and around Bowling Green, and people from 35 nationalities call our community home.
Western Kentucky University seeks to attract talented faculty and staff who are inspired individually to contribute to WKU's strategic plans and ongoing success. We offer comprehensive wellness and health benefits to employees and their families, including domestic partners and other qualified dependents and take pride in providing a workplace culture that supports balancing the responsibilities of work and family life. Paid-time off for holidays, vacation and sick leave, and a tuition discount program for employees and dependents are also provided. Learn more about WKU and Bowling Green at wku.edu/about.
Job Description The Office of Student Billing and Account Services at WKU is seeking applicants for the position of Billings/Receivables Accounts Specialist. This individual will be responsible for a variety of administrative, clerical, accounting and customer service duties to assist the Office of Student Billing. The position will report directly to the Associate Director for Student Billing.
Primary Duties and Responsibilities The following duties are customary for this position and are not to be construed as all-inclusive. Duties may be added, deleted, and assigned based on management discretion and institutional needs.
Provides high quality customer service while assisting students, parents, faculty and staff members at the front counter, on the phone and via email
Researches and resolves concerns or discrepancies
Works with complex situations which require in-depth analysis
Posts payments to student accounts
Counts and reconciles cash drawer and daily work
Assists with collections and monitors payment agreements
Reviews and audits accounts to include processing of refunds, working with multiple outside agencies and reconciling
Reconciles amounts received or owed by comparing invoices to POs or other records.
Performs administrative and clerical tasks to include word processing, recordkeeping, data entry and filing
Represents the Office of Student Billing at the Topper Orientation Program, Head for the Hill and other applicable campus events. Presents Student Billing information to parents and students as well as provides a question and answer session at such events
Required to recall and understand information and procedures from multiple departments on campus
Other duties as deemed necessary
Knowledge and Skills Considered Essential for Success
Initiative, independent judgment, problem-solving, and decision making in response to multiple demands and circumstances
Ability to work in a fast-paced team environment with frequent interruption and to manage multiple tasks simultaneously while maintaining a high level of accuracy
Ability to work in stressful and difficult situations
Self-motivated and directed individual with strong analytical skills and acute attention to detail
Effective in analyzing a situation and determining a suitable solution
Ability to learn Banner, TopNet and Infoview Reporting
Excellent written and verbal communication skills and strong organizational skills
Exemplary interpersonal/customer service skills, front-line conflict resolution skills, positive attitude and commitment to exceptional quality
Positive work ethic and ability to adhere to standards of professional confidentiality
Proficient in common computer applications including Word, Excel, Power Point and Outlook
Proficient in data entry, typing and calculator usage
Requirements
Two years post-secondary education and two years of related experience OR a High School Diploma plus four years of significant and related experiences.
Additional Information Hourly Range:
$15.38 - $16.92
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/.
The following items must be submitted through this electronic talent management system:
Resume
You will receive email confirmation that your submission has been received. The candidate review process will generally begin as materials are received.
#J-18808-Ljbffr
Location: Bowling Green, KY
Posted: March 31, 2026
Expires: Open Until Filled
Type: Full-time
Ref. No.: 999969
Position ID: 198714
About Western Kentucky University Western Kentucky University (WKU) is a student-centered, applied-research institution committed to providing its students with a transformative academic and social experience and to elevating its surrounding communities. Founded in 1906, WKU is the third largest public four-year institution in the Commonwealth of Kentucky with approximately 16,293 students and nearly 2,612 faculty and staff employees.
Western Kentucky University is committed to empowering its campus community. At the heart of our mission, we seek to provide holistic education and employment experiences that prepare students, faculty, and staff to become effective scholars, contributors, and leaders in our ever-evolving communities.
Located 65 miles north of Nashville, TN, and just over 100 miles south of Louisville, KY, WKU's main campus is in Bowling Green, KY – a city with approximately 70,000 residents. Our population is ethnically diverse, with more than 85 languages spoken in and around Bowling Green, and people from 35 nationalities call our community home.
Western Kentucky University seeks to attract talented faculty and staff who are inspired individually to contribute to WKU's strategic plans and ongoing success. We offer comprehensive wellness and health benefits to employees and their families, including domestic partners and other qualified dependents and take pride in providing a workplace culture that supports balancing the responsibilities of work and family life. Paid-time off for holidays, vacation and sick leave, and a tuition discount program for employees and dependents are also provided. Learn more about WKU and Bowling Green at wku.edu/about.
Job Description The Office of Student Billing and Account Services at WKU is seeking applicants for the position of Billings/Receivables Accounts Specialist. This individual will be responsible for a variety of administrative, clerical, accounting and customer service duties to assist the Office of Student Billing. The position will report directly to the Associate Director for Student Billing.
Primary Duties and Responsibilities The following duties are customary for this position and are not to be construed as all-inclusive. Duties may be added, deleted, and assigned based on management discretion and institutional needs.
Provides high quality customer service while assisting students, parents, faculty and staff members at the front counter, on the phone and via email
Researches and resolves concerns or discrepancies
Works with complex situations which require in-depth analysis
Posts payments to student accounts
Counts and reconciles cash drawer and daily work
Assists with collections and monitors payment agreements
Reviews and audits accounts to include processing of refunds, working with multiple outside agencies and reconciling
Reconciles amounts received or owed by comparing invoices to POs or other records.
Performs administrative and clerical tasks to include word processing, recordkeeping, data entry and filing
Represents the Office of Student Billing at the Topper Orientation Program, Head for the Hill and other applicable campus events. Presents Student Billing information to parents and students as well as provides a question and answer session at such events
Required to recall and understand information and procedures from multiple departments on campus
Other duties as deemed necessary
Knowledge and Skills Considered Essential for Success
Initiative, independent judgment, problem-solving, and decision making in response to multiple demands and circumstances
Ability to work in a fast-paced team environment with frequent interruption and to manage multiple tasks simultaneously while maintaining a high level of accuracy
Ability to work in stressful and difficult situations
Self-motivated and directed individual with strong analytical skills and acute attention to detail
Effective in analyzing a situation and determining a suitable solution
Ability to learn Banner, TopNet and Infoview Reporting
Excellent written and verbal communication skills and strong organizational skills
Exemplary interpersonal/customer service skills, front-line conflict resolution skills, positive attitude and commitment to exceptional quality
Positive work ethic and ability to adhere to standards of professional confidentiality
Proficient in common computer applications including Word, Excel, Power Point and Outlook
Proficient in data entry, typing and calculator usage
Requirements
Two years post-secondary education and two years of related experience OR a High School Diploma plus four years of significant and related experiences.
Additional Information Hourly Range:
$15.38 - $16.92
Kentucky state law requires all public institutions of postsecondary education to conduct pre-employment criminal background checks to determine suitability for employment.
Western Kentucky University (WKU) is committed to a policy and practice of providing equal employment and educational opportunities to all individuals. In accordance with Title VI and VII of the Civil Rights Act of 1964, Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Revised 1992, and the Americans with Disabilities Act of 1990, no form of discrimination or harassment will be tolerated at WKU on the basis of race, color, ethnicity, national origin, creed, religion, political belief, sex, sexual orientation, gender identity/expression, marital status, age, uniformed services, veteran status, genetic information, pregnancy, childbirth or related medical conditions, or physical or mental disability in admission to career and technical education programs and/or activities, or employment practices.
Persons with disabilities, who need reasonable accommodations to participate in the application and/or selection process, should notify the office of Institutional Equity. To request an accommodation, report a complaint, or ask questions regarding WKU's Discrimination and Harassment Policy (#0.2040), please contact Ms. Ena Demir, Executive Director/Title IX Coordinator via email at ena.demir@wku.edu or by phone at (270) 745-6867. Ms. Demir is also responsible for coordinating the University's response to complaints related to sex and gender harassment. Additional information regarding Title IX is accessible via WKU's https://www.wku.edu/titleix/.
The following items must be submitted through this electronic talent management system:
Resume
You will receive email confirmation that your submission has been received. The candidate review process will generally begin as materials are received.
#J-18808-Ljbffr