Call Center Representative
LanceSoft, Inc., Phoenix, AZ, United States
We are seeking a dedicated and customer-focused
Customer Service Representative
to handle inbound calls related to individual and business tax compliance and general inquiries. In this role, you will support taxpayers by providing accurate information, reviewing accounts, and assisting with payment arrangements.
This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A positive attitude and a commitment to doing what’s right for customers are essential to succeeding in this role.
Key Responsibilities
Answer high-volume inbound calls in a fast-paced environment
Resolve Tier 1 customer inquiries and issues
Review and verify taxpayer account information
Gather and update key information while actively speaking with customers
Educate taxpayers on online tools, resources, and current tax policies
Submit requests for payment arrangements when needed
Document all actions taken across multiple internal systems
Participate in team engagement activities
Consistently meet performance and quality expectations
Required Skills
Strong ability to multitask and manage high call volumes
Basic proficiency with Microsoft Word, Excel, and Google Workspace
Excellent verbal and written communication
Strong interpersonal and customer service skills
Ability to learn and retain information quicklyCreative problem-solving abilities
Organized, detail-oriented, and goal-driven
Preferred Skills
Spanish-speaking
candidates strongly preferred
Experience participating in process improvement activities
Background in banking or finance is a plus
Required Experience
At least
two consecutive years
of experience in a fast-paced call center
Experience in national call centers within industries such as
finance/banking, insurance, or telecommunications
(non-technical support)
Preferred Experience
Experience with process improvement
Background working in banking or financial services
Education
Required:
High school diploma or equivalent
#J-18808-Ljbffr
Customer Service Representative
to handle inbound calls related to individual and business tax compliance and general inquiries. In this role, you will support taxpayers by providing accurate information, reviewing accounts, and assisting with payment arrangements.
This position requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment. A positive attitude and a commitment to doing what’s right for customers are essential to succeeding in this role.
Key Responsibilities
Answer high-volume inbound calls in a fast-paced environment
Resolve Tier 1 customer inquiries and issues
Review and verify taxpayer account information
Gather and update key information while actively speaking with customers
Educate taxpayers on online tools, resources, and current tax policies
Submit requests for payment arrangements when needed
Document all actions taken across multiple internal systems
Participate in team engagement activities
Consistently meet performance and quality expectations
Required Skills
Strong ability to multitask and manage high call volumes
Basic proficiency with Microsoft Word, Excel, and Google Workspace
Excellent verbal and written communication
Strong interpersonal and customer service skills
Ability to learn and retain information quicklyCreative problem-solving abilities
Organized, detail-oriented, and goal-driven
Preferred Skills
Spanish-speaking
candidates strongly preferred
Experience participating in process improvement activities
Background in banking or finance is a plus
Required Experience
At least
two consecutive years
of experience in a fast-paced call center
Experience in national call centers within industries such as
finance/banking, insurance, or telecommunications
(non-technical support)
Preferred Experience
Experience with process improvement
Background working in banking or financial services
Education
Required:
High school diploma or equivalent
#J-18808-Ljbffr