Customer Service Representative
Wrench Group, Southlake, TX, United States
Join One of DFW’s Top 100 Workplaces — 2023 & 2024!
Position Customer Service Representative (Remote/Hybrid — 1 Day in Office per Week)
Schedule 9am-6pm
Compensation $15-$17/hour DOE + SPIFFs (total compensation potential $50-60K), Monthly Incentives & Career Growth Opportunities
About the Role Do you love helping people and thrive in a fast-paced environment? Berkeys Plumbing, A/C & Electrical — one of the most respected names in home services across the DFW Metroplex — is growing and looking for a motivated, customer-first professional to join our award‑winning Call Center Team. As a Customer Service Representative, you’ll be the friendly voice our customers rely on — scheduling appointments, answering questions, and ensuring every client feels cared for from the first hello to the final service visit.
Why You’ll Love Working at Berkeys
Flexible Hybrid Schedule – Work remotely with just one day per week in the office
Competitive Pay + SPIFFs & Bonuses for meeting performance goals
Career Development – Ongoing coaching, training, and advancement opportunities
Comprehensive Benefits Package, including
Medical, Dental, and Vision with Company Contribution
401(k) with Company Match
PTO, Birthday PTO, and Paid Holidays
Disability, HSA, FSA & Life Insurance Options
Fun, Engaged Culture
Employee events like BBQs, food trucks, and snow cone days
Monthly recognition awards
Employee appreciation gifts and wellness initiatives
What We’re Looking For
2+ years of customer service experience, preferably in HVAC, plumbing, or electrical industries
Strong communication skills — friendly, confident, and professional
Ability to multitask in a fast-paced environment while staying organized
Comfortable with technology (ServiceTitan experience is a plus!)
A team player with a positive attitude and commitment to excellence
Why Berkeys Since 1975, Berkeys Plumbing, A/C & Electrical has built a reputation for integrity, quality, and customer care. As a two-time Top 100 Workplace, we pride ourselves on empowering our employees, celebrating success, and providing the tools and support they need to thrive.
Ready to Grow Your Career? If you’re ready to join a company that values professionalism, teamwork, and customer care — apply today and become part of the Berkeys family!
What Will I Do?
Successfully handle high volume inbound customer service calls
Make/handle high volume of outbound calls
Respond to e‑mail inquiries
Receive and record completed work orders from filed technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Do I Have What It Takes?
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
Must be fluent in reading, writing, and speaking English and must be able to sit for long periods of time
Must be able to work evenings and weekends when needed
Equal Employment Opportunity Statement Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
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Position Customer Service Representative (Remote/Hybrid — 1 Day in Office per Week)
Schedule 9am-6pm
Compensation $15-$17/hour DOE + SPIFFs (total compensation potential $50-60K), Monthly Incentives & Career Growth Opportunities
About the Role Do you love helping people and thrive in a fast-paced environment? Berkeys Plumbing, A/C & Electrical — one of the most respected names in home services across the DFW Metroplex — is growing and looking for a motivated, customer-first professional to join our award‑winning Call Center Team. As a Customer Service Representative, you’ll be the friendly voice our customers rely on — scheduling appointments, answering questions, and ensuring every client feels cared for from the first hello to the final service visit.
Why You’ll Love Working at Berkeys
Flexible Hybrid Schedule – Work remotely with just one day per week in the office
Competitive Pay + SPIFFs & Bonuses for meeting performance goals
Career Development – Ongoing coaching, training, and advancement opportunities
Comprehensive Benefits Package, including
Medical, Dental, and Vision with Company Contribution
401(k) with Company Match
PTO, Birthday PTO, and Paid Holidays
Disability, HSA, FSA & Life Insurance Options
Fun, Engaged Culture
Employee events like BBQs, food trucks, and snow cone days
Monthly recognition awards
Employee appreciation gifts and wellness initiatives
What We’re Looking For
2+ years of customer service experience, preferably in HVAC, plumbing, or electrical industries
Strong communication skills — friendly, confident, and professional
Ability to multitask in a fast-paced environment while staying organized
Comfortable with technology (ServiceTitan experience is a plus!)
A team player with a positive attitude and commitment to excellence
Why Berkeys Since 1975, Berkeys Plumbing, A/C & Electrical has built a reputation for integrity, quality, and customer care. As a two-time Top 100 Workplace, we pride ourselves on empowering our employees, celebrating success, and providing the tools and support they need to thrive.
Ready to Grow Your Career? If you’re ready to join a company that values professionalism, teamwork, and customer care — apply today and become part of the Berkeys family!
What Will I Do?
Successfully handle high volume inbound customer service calls
Make/handle high volume of outbound calls
Respond to e‑mail inquiries
Receive and record completed work orders from filed technicians
Expedite unresolved customer grievances to designated departments for further investigation
Maintain accurate customer information and scheduled appointment details
Actively promote and sell new or additional services or products when applicable
Do I Have What It Takes?
High School Diploma or GED preferred
1-year customer service experience
Basic computer proficiency, particularly with Microsoft applications
Experience with Service Titan is a plus
Must be fluent in reading, writing, and speaking English and must be able to sit for long periods of time
Must be able to work evenings and weekends when needed
Equal Employment Opportunity Statement Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The company encourages all qualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.
#J-18808-Ljbffr