Senior Customer Advocacy & Escalations Lead

A financial advisory practice in South Carolina seeks a Customer Advocacy Lead to manage escalated cases and oversee public-facing channels. With 8+ years of mortgage servicing and advocacy experience required, the role focuses on coaching and process improvements. Strong analytical and communication skills are essential for supporting team development and enhancing customer experience. The position offers a competitive pay range and a commitment to fostering a diverse and inclusive workplace. #J-18808-Ljbffr