Personal Financial Representative - San Marcos
UFCU, San Marcos, TX, United States
About The Job
As a Personal Financial Representative, you will engage with our Members and prospective Members to identify needs and educate them on products and services that will improve their financial wellbeing and quality of life. Eager to build strong, long‑term meaningful relationships, our Personal Financial Representatives have a passion for exceptional Member service. They strive to provide a caring and exceptional Member experience by effectively communicating with members to understand Member needs, identify product and service needs, identify solutions, and resolve Member requests and issues.
About UFCU Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of
empowering our Members to achieve financial success and build brighter futures .
Our Values
Purposefully Member‑Obsessed
– We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, act in their best interests, and empower their financial success.
Possibilities Reimagined
– We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers, challenging assumptions and embracing diverse perspectives.
Performance Excellence Rooted in Unwavering Integrity
– We do the right thing, always, championing teamwork, accountability, continuous improvement, and inclusive collaboration.
Essential Functions Of The Job Member Relationships
Open savings, checking, deposit accounts and certificates of deposit.
Educate members on credit reviews and needs assessments.
Accept and input consumer and business loans.
Communicate UFCU’s mission, vision, and values.
Account Services
Refer fraud claims to experts.
Provide online and mobile support.
Increase ATM limits.
Release check holds.
Provide notary services.
Conduct signature guarantees.
Complete wire transfers.
Validate vehicle values.
Manage account restrictions and pop‑up concerns and add travel notes.
Partner with collections for members who are past due.
Problem‑solve and facilitate connecting members with internal business partners.
Conduct Transactions
Process service requests and financial transactions.
Process stop payments via checks, ACH and/or cashier’s checks.
Process ATM and point‑of‑service transaction disputes.
Set up and grant access to safe deposit boxes.
Print documents, including debit/ATM cards, vehicle buyer’s checks, temporary checks, statements, and direct deposit letters.
Compliance
Perform other duties as assigned.
Adhere to all company policies, procedures and business ethics codes.
Complete required regulatory training as assigned.
Maintain strict adherence to all laws, rules, regulations and internal controls specific to the role, including the Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.
Business Development
Make external business partner referrals.
Host tables at and attend community events.
Knowledge, Skills and Abilities
Effectively build relationships, establish rapport, and diplomatically communicate information.
Effective active listening skills.
Excellent verbal, interpersonal and written communication skills.
Adaptability and ability to work in a fast‑paced environment.
Good judgment and problem‑solving skills to identify and resolve Member issues.
Strong attention to detail.
Strong organizational and time‑management skills.
Excellent teamwork skills, treating others with respect and courtesy.
High proficiency in Microsoft Office.
Success in passing pre‑employment background screening, including FBI fingerprint, credit, education and employment verification.
Core Competencies
Demonstrating Member Obsession.
Demonstrating Performance Excellence.
Demonstrating Innovation.
Required Qualifications
High School Diploma or GED.
English/Spanish bilingual.
Minimum of one (1) year of demonstrated success selling products within a financial services industry or retail banking environment.
Minimum of two (2) years of customer service experience.
Minimum of one (1) year working in a team environment.
Advanced knowledge of current local, state and federal regulations.
Preferred Qualifications
Bachelor’s Degree.
Credit Union experience.
Series 6, 63, and/or Texas Life and Health Insurance licenses.
Registered NMLS.
Investment license.
Consumer lending experience.
General knowledge of applicable financial industry regulations.
Military experience.
Hours Monday through Friday from 8:30 am to 5:30 pm, and Saturday from 9 am to 2 pm.
About This Career Opportunity We’re always looking for great talent. If you’re looking for a career with a socially conscious, service‑oriented organization and want to have fun while you’re at it, join our UFCU team!
#INDUFCU
#J-18808-Ljbffr
About UFCU Founded in 1936, UFCU has grown to serve Members across Texas and beyond. At UFCU, we are more than just a financial institution, and our people are more than just employees. We are dedicated to our purpose of
empowering our Members to achieve financial success and build brighter futures .
Our Values
Purposefully Member‑Obsessed
– We are driven by a profound sense of empathy to deeply understand our Members’ needs and preferences, act in their best interests, and empower their financial success.
Possibilities Reimagined
– We are inspired to courageously experiment, learn, and iterate in pursuit of positive impact for our Members, UFCU, and coworkers, challenging assumptions and embracing diverse perspectives.
Performance Excellence Rooted in Unwavering Integrity
– We do the right thing, always, championing teamwork, accountability, continuous improvement, and inclusive collaboration.
Essential Functions Of The Job Member Relationships
Open savings, checking, deposit accounts and certificates of deposit.
Educate members on credit reviews and needs assessments.
Accept and input consumer and business loans.
Communicate UFCU’s mission, vision, and values.
Account Services
Refer fraud claims to experts.
Provide online and mobile support.
Increase ATM limits.
Release check holds.
Provide notary services.
Conduct signature guarantees.
Complete wire transfers.
Validate vehicle values.
Manage account restrictions and pop‑up concerns and add travel notes.
Partner with collections for members who are past due.
Problem‑solve and facilitate connecting members with internal business partners.
Conduct Transactions
Process service requests and financial transactions.
Process stop payments via checks, ACH and/or cashier’s checks.
Process ATM and point‑of‑service transaction disputes.
Set up and grant access to safe deposit boxes.
Print documents, including debit/ATM cards, vehicle buyer’s checks, temporary checks, statements, and direct deposit letters.
Compliance
Perform other duties as assigned.
Adhere to all company policies, procedures and business ethics codes.
Complete required regulatory training as assigned.
Maintain strict adherence to all laws, rules, regulations and internal controls specific to the role, including the Bank Secrecy Act, Anti‑Money Laundering, USA Patriot Act, OFAC and Fair Lending regulation.
Business Development
Make external business partner referrals.
Host tables at and attend community events.
Knowledge, Skills and Abilities
Effectively build relationships, establish rapport, and diplomatically communicate information.
Effective active listening skills.
Excellent verbal, interpersonal and written communication skills.
Adaptability and ability to work in a fast‑paced environment.
Good judgment and problem‑solving skills to identify and resolve Member issues.
Strong attention to detail.
Strong organizational and time‑management skills.
Excellent teamwork skills, treating others with respect and courtesy.
High proficiency in Microsoft Office.
Success in passing pre‑employment background screening, including FBI fingerprint, credit, education and employment verification.
Core Competencies
Demonstrating Member Obsession.
Demonstrating Performance Excellence.
Demonstrating Innovation.
Required Qualifications
High School Diploma or GED.
English/Spanish bilingual.
Minimum of one (1) year of demonstrated success selling products within a financial services industry or retail banking environment.
Minimum of two (2) years of customer service experience.
Minimum of one (1) year working in a team environment.
Advanced knowledge of current local, state and federal regulations.
Preferred Qualifications
Bachelor’s Degree.
Credit Union experience.
Series 6, 63, and/or Texas Life and Health Insurance licenses.
Registered NMLS.
Investment license.
Consumer lending experience.
General knowledge of applicable financial industry regulations.
Military experience.
Hours Monday through Friday from 8:30 am to 5:30 pm, and Saturday from 9 am to 2 pm.
About This Career Opportunity We’re always looking for great talent. If you’re looking for a career with a socially conscious, service‑oriented organization and want to have fun while you’re at it, join our UFCU team!
#INDUFCU
#J-18808-Ljbffr