Member Relationship Specialist - TX
InTouch Credit Union, Frisco, TX, United States
Brief Description
Member Relationship Specialist TX
Job Type Full-time
Overview As a not‑for‑profit community institution, InTouch Credit Union operates branches across Texas, Nevada, and Michigan, proudly serving over 86,000 members in the United States and in more than 20 countries worldwide for over five decades. We are currently seeking a full‑time Member Relationship Specialist to join our dynamic Branch Operations team.
Pay Range
$22.28 to $23.51 per hour
Education
High school degree or equivalent
Experience
Minimum two (2) years of sales and service experience in a retail or financial institution environment
Experience utilizing digital banking tools
Employment Conditions All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, a pre‑employment drug screen, and the submission of fingerprints in accordance with state and federal law.
Requirements
Required Availability: Monday–Friday, 8:15 am–5:15 pm with rotating Saturdays, 8:45 am–12:45 pm. Number of Saturdays worked may increase based on business needs.
Ability to make personal connections, engage with and educate members, ask open‑ended questions, and use active listening skills to establish trust and build lasting member relationships.
Knowledge of all financial regulations including the Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC – Funds Availability, USA PATRIOT Act, etc.
Knowledge of digital banking solutions and technology‑enabled services.
Demonstrated experience to meet and exceed sales goals.
Excellent communication skills, both in‑person and across digital platforms.
Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.
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Job Type Full-time
Overview As a not‑for‑profit community institution, InTouch Credit Union operates branches across Texas, Nevada, and Michigan, proudly serving over 86,000 members in the United States and in more than 20 countries worldwide for over five decades. We are currently seeking a full‑time Member Relationship Specialist to join our dynamic Branch Operations team.
Pay Range
$22.28 to $23.51 per hour
Education
High school degree or equivalent
Experience
Minimum two (2) years of sales and service experience in a retail or financial institution environment
Experience utilizing digital banking tools
Employment Conditions All offers for employment with InTouch Credit Union are contingent upon the candidate completing a credit check, a pre‑employment drug screen, and the submission of fingerprints in accordance with state and federal law.
Requirements
Required Availability: Monday–Friday, 8:15 am–5:15 pm with rotating Saturdays, 8:45 am–12:45 pm. Number of Saturdays worked may increase based on business needs.
Ability to make personal connections, engage with and educate members, ask open‑ended questions, and use active listening skills to establish trust and build lasting member relationships.
Knowledge of all financial regulations including the Federal Bank Secrecy Act (BSA), Office of Foreign Assets Control (OFAC), Reg CC – Funds Availability, USA PATRIOT Act, etc.
Knowledge of digital banking solutions and technology‑enabled services.
Demonstrated experience to meet and exceed sales goals.
Excellent communication skills, both in‑person and across digital platforms.
Mortgage Loan Originator (MLO) registration with Nationwide Mortgage Licensing System and Registry (NMLS) required.
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