Order Processing Specialist
Server Products, Richfield, WI, United States
Server Products is a highly regarded food and beverage technology company that manufactures products for the restaurant and food service markets. Server Products is committed to designing smarter solutions to everyday challenges so customers can serve easier, faster, and better than ever.
The Opportunity The Business Operations Associate is responsible for preparing documentation, and processing shipments, including customer orders, non-order items, and subcontracting shipments, to ensure accurate and timely delivery. They support seamless customer experience by collaborating with internal teams and responding effectively to customer needs.
Responsibilities
Check shipments for correct part numbers and quantities and pack items into appropriate containers, assuring adequate protection
Prepare domestic, international, and non-order shipments in accordance with company and customer requirements and specifications
Assure all documentation required by the customer and/or carrier is accurately prepared and affixed to shipments, including bills of lading, international documents, shipping labels, etc.
Enters all required information into the computerized systems, ensuring accuracy and timeliness (i.e., order entry, repair orders, CRM, EDI, Amazon, etc.)
Answers incoming calls, emails, or live chats, providing both domestic and international customers with accurate information on products, availability, lead time, pricing, order status, etc.
Resolves inquiries or complaints regarding products, services, equipment return or repair, and other issues
Follow SOPs to accurately perform all aspects of the job with strong attention to detail.
Composes clear, concise, and complete emails and other documents, proactively including relevant options and alternatives, as applicable
Assists with ongoing departmental process improvements and proactively looks for potential opportunities and understands our customers at a deep level.
Performs other duties or responsibilities as requested or required
Requirements
High School diploma or equivalent education and experience
Minimum of 1-year related experience
Ten (10) Paid Holidays
Three (3) days Paid to Volunteer
Robust 401(k) with up to 6.0% Company Contribution/Match
Server Products is proud to be an Equal Opportunity Employer. Server Products does not discriminate against any person due to any protected classes or characteristics. Our employment decisions are based only on valid, job-related requirements. We are committed to providing a workplace where all employees are treated fairly and with respect.
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The Opportunity The Business Operations Associate is responsible for preparing documentation, and processing shipments, including customer orders, non-order items, and subcontracting shipments, to ensure accurate and timely delivery. They support seamless customer experience by collaborating with internal teams and responding effectively to customer needs.
Responsibilities
Check shipments for correct part numbers and quantities and pack items into appropriate containers, assuring adequate protection
Prepare domestic, international, and non-order shipments in accordance with company and customer requirements and specifications
Assure all documentation required by the customer and/or carrier is accurately prepared and affixed to shipments, including bills of lading, international documents, shipping labels, etc.
Enters all required information into the computerized systems, ensuring accuracy and timeliness (i.e., order entry, repair orders, CRM, EDI, Amazon, etc.)
Answers incoming calls, emails, or live chats, providing both domestic and international customers with accurate information on products, availability, lead time, pricing, order status, etc.
Resolves inquiries or complaints regarding products, services, equipment return or repair, and other issues
Follow SOPs to accurately perform all aspects of the job with strong attention to detail.
Composes clear, concise, and complete emails and other documents, proactively including relevant options and alternatives, as applicable
Assists with ongoing departmental process improvements and proactively looks for potential opportunities and understands our customers at a deep level.
Performs other duties or responsibilities as requested or required
Requirements
High School diploma or equivalent education and experience
Minimum of 1-year related experience
Ten (10) Paid Holidays
Three (3) days Paid to Volunteer
Robust 401(k) with up to 6.0% Company Contribution/Match
Server Products is proud to be an Equal Opportunity Employer. Server Products does not discriminate against any person due to any protected classes or characteristics. Our employment decisions are based only on valid, job-related requirements. We are committed to providing a workplace where all employees are treated fairly and with respect.
#J-18808-Ljbffr