Call Center Representative
Dunham & Jones, Attorneys at Law PC, Fort Worth, TX, United States
Dunham & Jones, is a nationwide criminal defense firm, built on purpose, meaning, service, and relationships. We help our clients navigate the complex criminal litigation process by providing experienced, compassionate, and responsive legal counsel and expertise.
Responsibilities and Duties
Managing incoming and outbound calls in a timely manner
Following call center "scripts" when handling different topics
Identifying client's needs, clarify information and obtain necessary information for further processing
Assist with setting new client appointments
Assist with processing payments
This is not a remote position
Qualifications
Previous experience in customer service role is a plus but not required
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree or equivalent
Bilingual (English & Spanish) is required
The pay range for this role is:
15.50 - 17 USD per hour (Imm/Call Center Office)
#J-18808-Ljbffr
Responsibilities and Duties
Managing incoming and outbound calls in a timely manner
Following call center "scripts" when handling different topics
Identifying client's needs, clarify information and obtain necessary information for further processing
Assist with setting new client appointments
Assist with processing payments
This is not a remote position
Qualifications
Previous experience in customer service role is a plus but not required
Strong phone and verbal communication skills along with active listening
Customer focus and adaptability to different personality types
Ability to multi-task, set priorities and manage time effectively
High school degree or equivalent
Bilingual (English & Spanish) is required
The pay range for this role is:
15.50 - 17 USD per hour (Imm/Call Center Office)
#J-18808-Ljbffr