Outsource Representative
Progressive Management Systems, West Covina, CA, United States
Full-Time Outsource Representative
Job Description
Outbound dialing both manually and using an automatic dialing system.
Meet and maintain performance standards and monthly goals.
Data research and multitasking; must be able to read client notes, maneuver through the collector’s working screen and client portal, payment portal, listen, and talk simultaneously
Data entry; must learn company standard abbreviations and codes
Must learn about laws and regulations that govern the industry
Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution
Escalate calls when necessary; must be able to recognize when a call needs to be escalated for further assistance
Attend all training classes (must pass all training tests given)
Perform other related duties as assigned or requested
Must be able to interpret an EOB (explanation of benefits)
Basic understanding of type of hospital visits (ER, OP, IP and OB)
Qualifications
High School diploma or equivalent.
Experience/training in standard computer applications (e.g. word processing, databases, and the internet).
Must have ability to adapt to fast paced, dynamic environment
Wage Range Offered Wage range Offered: $19.00-$21.00 (hourly paid is based on experience)
Training will be compensated (at wage offered)
Medical and Dental benefits effective immediately
Vacation and Sick Accruals
6 paid legal holidays
Employee Stock Ownership Program
HYBRID – all work from home is based on performance. Any changes in law or client requirements to work from the office can occur without notice
Spanish speaking certification incentive- $2 per hour extra
Possibility of earning a monthly bonus based on team hitting a minimum of 90% of the team’s goal.
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Outbound dialing both manually and using an automatic dialing system.
Meet and maintain performance standards and monthly goals.
Data research and multitasking; must be able to read client notes, maneuver through the collector’s working screen and client portal, payment portal, listen, and talk simultaneously
Data entry; must learn company standard abbreviations and codes
Must learn about laws and regulations that govern the industry
Problem solving and negotiating; will be required to gather information from the consumer as well as information from the account and figure out the best possible solution
Escalate calls when necessary; must be able to recognize when a call needs to be escalated for further assistance
Attend all training classes (must pass all training tests given)
Perform other related duties as assigned or requested
Must be able to interpret an EOB (explanation of benefits)
Basic understanding of type of hospital visits (ER, OP, IP and OB)
Qualifications
High School diploma or equivalent.
Experience/training in standard computer applications (e.g. word processing, databases, and the internet).
Must have ability to adapt to fast paced, dynamic environment
Wage Range Offered Wage range Offered: $19.00-$21.00 (hourly paid is based on experience)
Training will be compensated (at wage offered)
Medical and Dental benefits effective immediately
Vacation and Sick Accruals
6 paid legal holidays
Employee Stock Ownership Program
HYBRID – all work from home is based on performance. Any changes in law or client requirements to work from the office can occur without notice
Spanish speaking certification incentive- $2 per hour extra
Possibility of earning a monthly bonus based on team hitting a minimum of 90% of the team’s goal.
#J-18808-Ljbffr