Customer Relationship Executive Management 1
IDEMIA Group, Indiana, PA, United States
Customer Relationship Executive Management 1
Since our founding, IDEMIA has been on a mission to
unlock the world and make it safer
through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in
biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.
Key Missions
Manages BAU activities on assigned accounts
First point of contact for customers
Manages customer complaints and escalations
Builds customer intimacy at all applicable levels of customer organization
Develops a deep understanding of customers organization
Supports integration of new products or services
Oversees SLA adherence and contract compliance across accounts.
Leads service improvement initiatives and cross-functional collaboration
Acts as escalation point and supports strategic customer engagement.
Supports strategic customer retention and growth planning.
Provides structured reporting and insights for Sales and leadership.
Profile & Other Information By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
#J-18808-Ljbffr
unlock the world and make it safer
through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in
biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places – at scale and in total security.
Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance.
Purpose This role is responsible for maximizing customer satisfaction through effective contract delivery as well as generating revenue on Business as usual.
Key Missions
Manages BAU activities on assigned accounts
First point of contact for customers
Manages customer complaints and escalations
Builds customer intimacy at all applicable levels of customer organization
Develops a deep understanding of customers organization
Supports integration of new products or services
Oversees SLA adherence and contract compliance across accounts.
Leads service improvement initiatives and cross-functional collaboration
Acts as escalation point and supports strategic customer engagement.
Supports strategic customer retention and growth planning.
Provides structured reporting and insights for Sales and leadership.
Profile & Other Information By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.
We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.
At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.
Visit our website to know more about the leader in Identity Technologies
#J-18808-Ljbffr