Experienced Automotive Service Writer

Responsibilities : Serve as the primary liaison between customers and technicians Accurately document repair needs, generate estimates, coordinate efficient workflow, and ensure timely completion of services. Prepare detailed repair orders , explain repair recommendations, timelines, and cost estimates Obtain approvals for services and maintain consistent communication throughout the repair process Recommend necessary and preventive maintenance services based on manufacturer guidelines Upsell additional services ethically and transparently Review completed repair orders with customers and explain final invoices Coordinate closely with towing dispatch to ensure smooth vehicle intake and monitor job progress to ensure efficiency and on-time delivery Order parts and communicate with vendors when necessary Maintain organized digital and physical repair records Process payments and handle billing documentation Ensure compliance with company procedures and safety standards Assist management with reporting and KPI tracking Requirements : Minimum 3–5 years of experience as an Automotive Service Writer or Service Advisor Strong knowledge of automotive systems, diagnostics, and repair terminology Experience in high-volume automotive repair environments Proficiency with shop management software and estimating systems Excellent written, verbal communication skills and multitasking skills Sales-oriented mindset with a customer-first approach Bilingual (English/Spanish) is a plus Valid driver’s license What We Offer : Competitive base salary pay plus performance-based bonuses Health, dental, and vision benefits Paid time off and holidays Ongoing training and advancement opportunities