FT Customer Service Representative
National Fitness Partners, Massillon, OH, United States
Full - Time: Starting at $12 per hour.
Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Schedule Monday – Thursday 3:15 pm‑11:15 pm; Fridays 1:15 pm‑9:15 pm.
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
Our Values
We Are Accountable – Self-starters who pursue excellence.
We Are Driven – Problem solvers who deliver results.
We Are Passionate – Positive energy with a real desire to help others.
We Are Ambitious – Always learning and growing toward success.
We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!
Customer Service Representative Benefits
Growth opportunities – over 90% of our management team started as an entry level team member.
Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Shift‑differential pay for select shifts.
PTO for all employees.
401 K retirement fund (employer match up to 4%!).
Health insurance options including health, dental, vision, family life insurance, and more.
Basic life insurance & short‑term disability 100% company paid!
Employee assistance program.
Free employee Black Card membership.
Customer Service Representative Responsibilities Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
Answer phones in a friendly manner using information script.
Greet members, sign up and tour new members, and log amenities.
Respond to member questions and concerns in a timely and professional manner.
Process beverage or merchandise purchases through the point of sale system.
Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
Provide a clean, sanitized and safe club environment.
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Hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Schedule Monday – Thursday 3:15 pm‑11:15 pm; Fridays 1:15 pm‑9:15 pm.
At National Fitness Partners, we don’t just work in fitness— we TRANSFORM LIVES through affordable fitness. As the largest Planet Fitness franchise, we serve over one million members across 200+ clubs nationwide, creating a Judgement Free fitness experience.
Our Values
We Are Accountable – Self-starters who pursue excellence.
We Are Driven – Problem solvers who deliver results.
We Are Passionate – Positive energy with a real desire to help others.
We Are Ambitious – Always learning and growing toward success.
We believe in the power of our people to make a difference. If you’re looking for a career where your passion meets purpose, we want YOU on our team!
Customer Service Representative Benefits
Growth opportunities – over 90% of our management team started as an entry level team member.
Competitive pay and schedule hourly increases at 180 days, 1 year and every 6 months, after the first year, based on anniversary date.
Shift‑differential pay for select shifts.
PTO for all employees.
401 K retirement fund (employer match up to 4%!).
Health insurance options including health, dental, vision, family life insurance, and more.
Basic life insurance & short‑term disability 100% company paid!
Employee assistance program.
Free employee Black Card membership.
Customer Service Representative Responsibilities Responsible for providing a superior level of customer service to Planet Fitness members, prospective members and guests, ensuring an exceptional Judgement Free member experience.
Answer phones in a friendly manner using information script.
Greet members, sign up and tour new members, and log amenities.
Respond to member questions and concerns in a timely and professional manner.
Process beverage or merchandise purchases through the point of sale system.
Promote our unique fitness instruction classes (PE@PF) to our active members and our new members.
Provide a clean, sanitized and safe club environment.
#J-18808-Ljbffr