BDC Representative
Jarrett Ford, Dade City, FL, United States
Business Development Center (BDC) Representative
Job Description The BDC Representative plays a key role in generating business by responding to inbound leads, making outbound calls, and scheduling appointments for both the sales and service departments. This position requires excellent communication skills, attention to detail, and the ability to maintain a friendly, professional tone across all customer interactions. If you’re tech-savvy, customer-focused, and looking to grow within the automotive industry, this is a great opportunity to join a dealership that invests in its people.
About Us The Jarrett Ford's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member, then we encourage you to continue with this online job application.
What We Offer
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Responsibilities
Answer incoming calls, internet leads, and chat inquiries promptly and professionally
Make outbound calls to follow up with prospects and service customers
Schedule appointments for the sales and service teams
Maintain CRM accuracy and input all customer communication and lead activity
Provide timely responses to all customer inquiries and follow established contact scripts
Work closely with sales and service staff to coordinate customer visits and ensure a smooth handoff
Assist with marketing campaigns, email outreach, and special promotions as needed
Deliver a high level of customer service
Qualifications
High school diploma or equivalent required
Previous experience in customer service, call center, or BDC role preferred
Excellent verbal and written communication skills
Strong computer and typing proficiency; CRM experience is a plus
Ability to stay organized and meet performance metrics
Friendly, upbeat, and professional demeanor
Must be comfortable on the phone and confident with scripted messaging
Valid driver’s license and clean driving record preferred
Equal Opportunity Employer Statement We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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Job Description The BDC Representative plays a key role in generating business by responding to inbound leads, making outbound calls, and scheduling appointments for both the sales and service departments. This position requires excellent communication skills, attention to detail, and the ability to maintain a friendly, professional tone across all customer interactions. If you’re tech-savvy, customer-focused, and looking to grow within the automotive industry, this is a great opportunity to join a dealership that invests in its people.
About Us The Jarrett Ford's continuing growth and success is attributable to a business philosophy that is based upon a high standard of ethics and a promise to deliver the finest product and service levels in the automotive marketplace. Jarrett Ford's customer-centric approach continues to foster repeat business and drives a significant number of referrals. We realize that the truly professional nature and exceptional skills of our associates is what drives our reputation. So if you believe that you have the skills, experience, demeanor, and drive that it takes to become a Jarrett Ford team member, then we encourage you to continue with this online job application.
What We Offer
Competitive Pay
Flexible Working Hours
Health Insurance
PTO & Sick Leave
401(K)
Responsibilities
Answer incoming calls, internet leads, and chat inquiries promptly and professionally
Make outbound calls to follow up with prospects and service customers
Schedule appointments for the sales and service teams
Maintain CRM accuracy and input all customer communication and lead activity
Provide timely responses to all customer inquiries and follow established contact scripts
Work closely with sales and service staff to coordinate customer visits and ensure a smooth handoff
Assist with marketing campaigns, email outreach, and special promotions as needed
Deliver a high level of customer service
Qualifications
High school diploma or equivalent required
Previous experience in customer service, call center, or BDC role preferred
Excellent verbal and written communication skills
Strong computer and typing proficiency; CRM experience is a plus
Ability to stay organized and meet performance metrics
Friendly, upbeat, and professional demeanor
Must be comfortable on the phone and confident with scripted messaging
Valid driver’s license and clean driving record preferred
Equal Opportunity Employer Statement We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
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