Customer Relations Representative - State Farm Agent Team Member
Michael Venable State Farm, Hopkinsville, KY, United States
Full-time | In-office
Michael Venable State Farm is looking for a motivated, customer-focused professional to join our team as a
Customer Relations Representative.
This role is ideal for someone who enjoys helping people, delivering excellent service, and identifying opportunities to strengthen customer relationships through needs-based conversations. This is not a remote position. We are looking for someone who wants to be part of a high-accountability, growth-minded office that values service, teamwork, and professional development. Compensation & Benefits
Performance based compensation
Commission and bonus opportunities 401(k) Paid Time Off Paid Holidays Group life insurance Team incentives and advancement opportunities Responsibilities
Assist existing customers with policy questions, changes, and account support Deliver excellent customer service while identifying in-book sales opportunities Support customer retention and relationship-building efforts Maintain accurate records and follow agency processes Work with team members to provide a high-quality customer experience Participate in training, coaching, and ongoing development Qualifications
Strong communication and customer service skills Sales-minded and comfortable making recommendations Organized, dependable, and coachable Able to work well in a fast-paced office environment Customer service experience preferred Current Insurance license or able to obtain required insurance licenses Must be able to work
full-time in office What We’re Looking For
We want someone who is proactive, accountable, and motivated to grow. The right person for this role is not just looking for a job, but for an opportunity to build a career, contribute to a strong team, and make an impact in the lives of customers every day.
Competitive Compensation:
$50,000 - $70,000 - includes salary + commissions & bonuses State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
This role is ideal for someone who enjoys helping people, delivering excellent service, and identifying opportunities to strengthen customer relationships through needs-based conversations. This is not a remote position. We are looking for someone who wants to be part of a high-accountability, growth-minded office that values service, teamwork, and professional development. Compensation & Benefits
Performance based compensation
Commission and bonus opportunities 401(k) Paid Time Off Paid Holidays Group life insurance Team incentives and advancement opportunities Responsibilities
Assist existing customers with policy questions, changes, and account support Deliver excellent customer service while identifying in-book sales opportunities Support customer retention and relationship-building efforts Maintain accurate records and follow agency processes Work with team members to provide a high-quality customer experience Participate in training, coaching, and ongoing development Qualifications
Strong communication and customer service skills Sales-minded and comfortable making recommendations Organized, dependable, and coachable Able to work well in a fast-paced office environment Customer service experience preferred Current Insurance license or able to obtain required insurance licenses Must be able to work
full-time in office What We’re Looking For
We want someone who is proactive, accountable, and motivated to grow. The right person for this role is not just looking for a job, but for an opportunity to build a career, contribute to a strong team, and make an impact in the lives of customers every day.
Competitive Compensation:
$50,000 - $70,000 - includes salary + commissions & bonuses State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.