Community Resource Representative - TRCRC - Cleveland, TX
Houston Food Bank, Cleveland, TX, United States
Job Type
Full‑time Description
Schedule: Tuesday – Saturday, 8:00 am – 5:00 pm Position Summary
The Community Resource Center serves the community to provide information and resources needed to achieve the organization's mission of Food for Better Lives. The Community Resource Representative is responsible for following the organization’s Food Framework and overseeing the daily operations of the Community Resource Center while maintaining a welcoming environment for all. The Community Resource Representative works to help design, develop, and lead initiatives and cultural awareness that blend food distributions with nutrition education, and resource navigation services to improve the overall health of community members. Adhere to PACT values: Purpose – Using our strengths passionately to contribute to our mission; Accountability – Choosing to rise above one’s circumstances and demonstrating ownership to achieve results; Courage – Standing up for what’s right and acting; Transparency – Doing things openly and honestly. Essential Job Functions
Provides exceptional service to neighbors assisting in a respectful and compassionate manner. Oversees program and partner operations in the Community Resource Center ensuring compliance with regulations, policies, and procedures at all times. Ensures the pantry remains stocked and prepared for daily operations, including rotating products and keeping the community resource center areas clean, and records incoming/outgoing items to minimize waste. Assists with compiling monthly metrics. Prepares regular reports on pantry activities. Ensures educational resources and community resource materials are consistently incorporated throughout the pantry and are easily accessed by the community. Maintains all Community Resource Center and warehouse assigned storage areas clean and safe following sanitation guidelines. Ensures equipment is maintained. Greets, trains, and supervises volunteers, as needed. Assists with projects geared directly to the Community Resource Center’s efficiency and effectiveness. Communicates clearly and effectively while leading and contributing as a productive member of the team. Provides support to other team members with relevant tasks and contributes to problem resolution on different projects. Attends relevant meetings, adheres to deadlines, and participates as a vital member to collectively advance organizational, departmental, and team‑level objectives. Supervisory Responsibilities
This position has no supervisory responsibilities. Requirements
Education & Experience
High School Diploma from an accredited school or general education development (GED) certificate 2+ years of customer service experience Bilingual English/Spanish preferred Certificates, Licenses & Registrations
Must have reliable transportation, a valid driver’s license, and insurance. Must have the ability to be forklift certified. Special Knowledge / Skills / Abilities
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Ability to work effectively with a diverse population, including the public Knowledge of database reporting, proficiency with Excel, Word, and Outlook Strong customer service skills and willingness to assist others Able to communicate complex information clearly Ability to speak to groups Self‑starter/self‑motivated with a drive to make a positive impact Attention to detail with strong organizational skills Strong problem‑solving abilities with a proactive approach to challenges Able to coordinate well with other departments and personnel Must be able to utilize pallet jack Compliance
Carries out responsibilities in accordance with HFB policies. Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions and to deal with problems involving a few concrete variables in standardized situations. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. Competencies
Action‑Oriented / Customer Focus / Drives for Results / Informing / Approachability / Learning on the Fly / Perseverance / Self‑development / Listening / Peer Relationships / Integrity and Trust / Functional/Technical Skills Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; often accessing, inputting, and retrieving information from the computer and other office devices. The employee must regularly move about the facility, use hands, wrists, and fingers to grip, type, and write, and must frequently lift 40 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. Work Environment
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While generally performed in a pantry and office, the employee is occasionally exposed to wet and/or humid conditions, strong food‑related smells, and outside weather conditions, and will be exposed to loud or elevated noises throughout the workday. Travel Required
Travel is required for this position (up to 5 % of the time and on a domestic basis in a personal vehicle). This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events). Legally able to work in the United States. Salary Description
Starting Pay: $19.00 – $23.75
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Full‑time Description
Schedule: Tuesday – Saturday, 8:00 am – 5:00 pm Position Summary
The Community Resource Center serves the community to provide information and resources needed to achieve the organization's mission of Food for Better Lives. The Community Resource Representative is responsible for following the organization’s Food Framework and overseeing the daily operations of the Community Resource Center while maintaining a welcoming environment for all. The Community Resource Representative works to help design, develop, and lead initiatives and cultural awareness that blend food distributions with nutrition education, and resource navigation services to improve the overall health of community members. Adhere to PACT values: Purpose – Using our strengths passionately to contribute to our mission; Accountability – Choosing to rise above one’s circumstances and demonstrating ownership to achieve results; Courage – Standing up for what’s right and acting; Transparency – Doing things openly and honestly. Essential Job Functions
Provides exceptional service to neighbors assisting in a respectful and compassionate manner. Oversees program and partner operations in the Community Resource Center ensuring compliance with regulations, policies, and procedures at all times. Ensures the pantry remains stocked and prepared for daily operations, including rotating products and keeping the community resource center areas clean, and records incoming/outgoing items to minimize waste. Assists with compiling monthly metrics. Prepares regular reports on pantry activities. Ensures educational resources and community resource materials are consistently incorporated throughout the pantry and are easily accessed by the community. Maintains all Community Resource Center and warehouse assigned storage areas clean and safe following sanitation guidelines. Ensures equipment is maintained. Greets, trains, and supervises volunteers, as needed. Assists with projects geared directly to the Community Resource Center’s efficiency and effectiveness. Communicates clearly and effectively while leading and contributing as a productive member of the team. Provides support to other team members with relevant tasks and contributes to problem resolution on different projects. Attends relevant meetings, adheres to deadlines, and participates as a vital member to collectively advance organizational, departmental, and team‑level objectives. Supervisory Responsibilities
This position has no supervisory responsibilities. Requirements
Education & Experience
High School Diploma from an accredited school or general education development (GED) certificate 2+ years of customer service experience Bilingual English/Spanish preferred Certificates, Licenses & Registrations
Must have reliable transportation, a valid driver’s license, and insurance. Must have the ability to be forklift certified. Special Knowledge / Skills / Abilities
To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions. Ability to work effectively with a diverse population, including the public Knowledge of database reporting, proficiency with Excel, Word, and Outlook Strong customer service skills and willingness to assist others Able to communicate complex information clearly Ability to speak to groups Self‑starter/self‑motivated with a drive to make a positive impact Attention to detail with strong organizational skills Strong problem‑solving abilities with a proactive approach to challenges Able to coordinate well with other departments and personnel Must be able to utilize pallet jack Compliance
Carries out responsibilities in accordance with HFB policies. Reasoning Ability
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions and to deal with problems involving a few concrete variables in standardized situations. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential functions. Competencies
Action‑Oriented / Customer Focus / Drives for Results / Informing / Approachability / Learning on the Fly / Perseverance / Self‑development / Listening / Peer Relationships / Integrity and Trust / Functional/Technical Skills Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. The employee is required daily to analyze and interpret data, communicate, and remain in a standing or stationary position for a significant amount of the workday; often accessing, inputting, and retrieving information from the computer and other office devices. The employee must regularly move about the facility, use hands, wrists, and fingers to grip, type, and write, and must frequently lift 40 pounds. The employee will need to have the average ability to hear horns, warnings, and alerts associated with a warehouse. Work Environment
The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. While generally performed in a pantry and office, the employee is occasionally exposed to wet and/or humid conditions, strong food‑related smells, and outside weather conditions, and will be exposed to loud or elevated noises throughout the workday. Travel Required
Travel is required for this position (up to 5 % of the time and on a domestic basis in a personal vehicle). This role supports hours of operations at the Houston Food Bank facilities, as necessary, and may require flexibility (e.g., times of disaster, community events, company events). Legally able to work in the United States. Salary Description
Starting Pay: $19.00 – $23.75
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