Credit Collections Administrator I
HME, Earth City, MO, United States
As an independent subsidiary of HME, CE provides repairs for all brands of drive thru equipment, nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE’s culture is employee-focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do. At CE you will have the opportunity to learn and grow while developing our future products. Come join our team!
Credit-Collections Administrator I What You Will Do In The Position
Past-Due Account Collection
Reviews customer accounts for past due invoices and payment history.
Contacts customers to advise of past due amounts.
Negotiates payment plans with customers who cannot pay in full.
Calls customers whose orders have been placed on credit hold.
Approves and releases orders from credit hold based on customer payment history and credit limit.
Reports status of collection efforts to manager
Submits credit and account write off requests to manager.
Customer Communication
Answers incoming customer calls.
Process ACH and credit card payments over the phone
Makes a minimum over 20 outgoing collection calls daily
Provides information and answers customer questions regarding unpaid invoices.
Research on disputed invoices.
Documents customer communications
Maintain entire customer data base in ERP system.
Manage paperless billing for all customer accounts
Cancel Protection Plans
Update credit limits and hold status as needed
Performs all other job responsibilities as assigned.
What You Will Need To Succeed
Ability to work well under pressure in a time sensitive, fast pace environment while responding appropriately, accurately and efficiently including monthly deadlines as assigned
Excellent organizational skills
Possess strong interpersonal and communication skills with the ability to articulate issues and solutions to both internal and external customers
Computer proficiency with MS Office including Word, Excel, Outlook and PowerPoint
Experience:
0 - 6 months of related experience
Education:
High School diploma or GED required
Travel: 0%
The posted pay range, $17/hr - $19.43/hr, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 25 pounds with assistance.
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Credit-Collections Administrator I What You Will Do In The Position
Past-Due Account Collection
Reviews customer accounts for past due invoices and payment history.
Contacts customers to advise of past due amounts.
Negotiates payment plans with customers who cannot pay in full.
Calls customers whose orders have been placed on credit hold.
Approves and releases orders from credit hold based on customer payment history and credit limit.
Reports status of collection efforts to manager
Submits credit and account write off requests to manager.
Customer Communication
Answers incoming customer calls.
Process ACH and credit card payments over the phone
Makes a minimum over 20 outgoing collection calls daily
Provides information and answers customer questions regarding unpaid invoices.
Research on disputed invoices.
Documents customer communications
Maintain entire customer data base in ERP system.
Manage paperless billing for all customer accounts
Cancel Protection Plans
Update credit limits and hold status as needed
Performs all other job responsibilities as assigned.
What You Will Need To Succeed
Ability to work well under pressure in a time sensitive, fast pace environment while responding appropriately, accurately and efficiently including monthly deadlines as assigned
Excellent organizational skills
Possess strong interpersonal and communication skills with the ability to articulate issues and solutions to both internal and external customers
Computer proficiency with MS Office including Word, Excel, Outlook and PowerPoint
Experience:
0 - 6 months of related experience
Education:
High School diploma or GED required
Travel: 0%
The posted pay range, $17/hr - $19.43/hr, is what we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision, and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 25 pounds with assistance.
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