AR Representative

## Description**Job Description****Position Title:** Bilingual Collections Agent (Accounts Receivable Agent- Remote in Colombia)**Language (s):** All applicants must speak fluent English. Any other language is a plus**Contract Type:** Labor / Indefinite Terms**Equip. required:** Dual Core (Intel i3/i5/i7 – 7a Gen, AMD Ryzen 3 1200 / 5 1400 / 6 1700) @ 2.0 GHz, **RAM:** 8 GB, **Storage**: 256 GB HDD/SSD, **Syst ops:** Windows 11, macOS Sonoma o Linux Mint**Job Start Date:** Immediate**Location:** Remote**Country:** Colombia**Hours:** 8:00 AM to 5:00 PM US CST Monday to FridayFlexible schedule based on business needs**Reports to:** Collections Supervisor/Manager**Company Overview**D&S Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients.**Job Description**The collections /accounts receivable agent position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, negotiation skill, dispute management, legal claims, and the selective use of outside collection services.Essential Duties and Responsibilities include the following:* Make and receive contacts via telephone, email and chat for assigned accounts* Use advanced call structures and techniques* Investigate reasons for non-payment/return* Negotiates resolution* Verify return/payment terms, funding sources and process condition* Respond to billing disputes, requests for refunds, tax exemptions and logistics, etc* Manages a portfolio of accounts to promote efficiency within standards* Utilize concise notes/updates in corporate/client databases* Research cases to find viable contact sources when information provided is not current* Build business cases to support payment/return/write-off decisions* Track daily metrics and performance to attain required goals* Demonstrate behaviors reflecting our policies* Maintain a positive customer relationship* Exceed standards expressed by the client**Our ideal candidate will possess the following:*** Ability to work a flexible schedule* Native or fluent speaker of other languages, apart from English, is a plus* Proficient (basic/ intermediate level) in Microsoft Excel (sort, filtering, vlookup, pivot tables, etc)* Knowledge of ERP (SAP, Oracle)* Ability to build rapport, ask questions, listen and redirect the conversations* Ability to overcome objections, analyze responses and negotiate resolutions* Work independently and as part of a team to achieve required metrics and standards* Solid time management skills* Knowledge in customer service, accounts receivable, invoicing, collections and/or finance* Ability to adapt to new business opportunities, challenges and client demands* Excellent verbal and written communication skills* Ability to learn and grow with our organization* Great analytical, critical thinking and problem-solving abilities## Qualifications* 2+ years of collections experience* Preferred Order to Cash experience* Experience with an automated telephone dialing system and collections database* Associate's degree in business preferred* Must be detail oriented, with the ability to work independently.* Excel proficiency #J-18808-Ljbffr