Manager Customer Relations (Manufacturing)
iLocatum, La Vista, NE, United States
Location: La Vista, NE (On-Site)
Salary: $62,000 – $95,000 (Based on Experience)
Job Type: Direct Hire | Industry: Manufacturing
Must-Have Qualifications
Bachelor’s degree in Business or related field
Proven experience leading and managing customer service teams
Advanced proficiency in Microsoft Excel (VLOOKUP, COUNTIFS), Outlook, and Teams
Hands‑on experience with CRM systems
Strong data analysis and data‑driven decision‑making skills
Excellent communication, leadership, and problem‑solving abilities
Ability to thrive in a fast‑paced, dynamic environment
Position Overview The Manager of Customer Relations leads a high‑performing customer service team, ensuring exceptional support across order processing, quoting, contract management, and issue resolution. This role focuses on driving operational excellence through team leadership, process improvements, and cross‑functional collaboration.
Key Responsibilities
Lead, coach, and develop a team of 10–20 customer service professionals to achieve high service standards
Manage staffing and workflow to support call volume, order processing, and quoting demands
Serve as the primary escalation point for complex customer issues
Utilize data analytics and reporting to identify trends and improve performance
Partner with sales, operations, and other departments to enhance processes and systems
Oversee full‑cycle talent management, including hiring, training, and performance evaluations
Ensure adherence to quality standards, safety policies, and company values
Participate in occasional travel for customer visits or industry events (less than 5%)
What You Bring
Strong leadership presence with the ability to motivate and develop teams
Analytical mindset with a focus on continuous improvement
Ability to communicate complex information clearly across teams
Strong organizational skills and attention to detail
This is a great opportunity to lead a
customer‑focused team within a growing manufacturing organization , with the potential for hybrid flexibility based on performance.
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Salary: $62,000 – $95,000 (Based on Experience)
Job Type: Direct Hire | Industry: Manufacturing
Must-Have Qualifications
Bachelor’s degree in Business or related field
Proven experience leading and managing customer service teams
Advanced proficiency in Microsoft Excel (VLOOKUP, COUNTIFS), Outlook, and Teams
Hands‑on experience with CRM systems
Strong data analysis and data‑driven decision‑making skills
Excellent communication, leadership, and problem‑solving abilities
Ability to thrive in a fast‑paced, dynamic environment
Position Overview The Manager of Customer Relations leads a high‑performing customer service team, ensuring exceptional support across order processing, quoting, contract management, and issue resolution. This role focuses on driving operational excellence through team leadership, process improvements, and cross‑functional collaboration.
Key Responsibilities
Lead, coach, and develop a team of 10–20 customer service professionals to achieve high service standards
Manage staffing and workflow to support call volume, order processing, and quoting demands
Serve as the primary escalation point for complex customer issues
Utilize data analytics and reporting to identify trends and improve performance
Partner with sales, operations, and other departments to enhance processes and systems
Oversee full‑cycle talent management, including hiring, training, and performance evaluations
Ensure adherence to quality standards, safety policies, and company values
Participate in occasional travel for customer visits or industry events (less than 5%)
What You Bring
Strong leadership presence with the ability to motivate and develop teams
Analytical mindset with a focus on continuous improvement
Ability to communicate complex information clearly across teams
Strong organizational skills and attention to detail
This is a great opportunity to lead a
customer‑focused team within a growing manufacturing organization , with the potential for hybrid flexibility based on performance.
#J-18808-Ljbffr