Technical Sales Support Manager
RenewAire, Waunakee, WI, United States
Job Type
Full-time
Description
Technical Sales Support Manager (HVAC / ERV) - Leadership Role | Competitive Pay + Flexible Schedule Make an Impact in HVAC Innovation & Indoor Air Quality
At RenewAire, we've been leading the way in
Energy Recovery Ventilation (ERV)
and
Indoor Air Quality (IAQ)
solutions for over 40 years. Our mission is simple: deliver sustainable, energy-efficient ventilation systems that improve lives.
We're looking for a
Technical Sales Support Manager
to lead and elevate our
technical sales support and inside sales function
across
residential and commercial HVAC markets . This is a high-impact leadership role where you'll shape strategy, develop talent, and directly influence customer experience and market growth.
If you thrive in a
fast-paced, cross-functional environment
and bring deep
HVAC technical expertise + leadership experience , this is your opportunity to make a meaningful impact. What You'll Do (Day-to-Day)
Lead and develop a high-performing
Technical Sales Support (TSS) team Act as escalation point for
complex HVAC technical issues, application support, and customer concerns Provide expert support on
ERV systems, HVAC design, system sizing, and product selection Partner with
Sales, Engineering, Marketing, and Operations
to align on customer needs and solutions Oversee
order accuracy, technical documentation, and after-sales support Drive
CRM case management, ERP utilization, and process improvements Manage
RMA (Return Material Authorization), warranty support, and root cause analysis Deliver
technical training, ventilation workshops, and product education
(in-person & virtual) Support
trade shows, industry events, and channel partner enablement Contribute to
new product development (NPD)
and continuous improvement initiatives Monitor
market trends, competitor products, and HVAC industry developments Hours & Flexibility Full-time, salaried position Standard business hours with flexibility based on business needs Occasional travel for
training, field support, and industry events Benefits (Day One Access) Medical, Dental, Vision Insurance 401(k) with company match Paid Time Off (PTO) + Holidays Flexible work environment Professional development & training opportunities Collaborative, people-first culture Who Technical Sales Support Managers Are Strong leaders who develop teams and drive accountability Experts in
HVAC systems, ERV applications, and technical problem-solving Customer-focused with a
service-first mindset Skilled at balancing
strategy and hands-on execution Excellent communicators who can translate technical concepts clearly Highly organized and able to manage
multiple priorities in a fast-paced environment Collaborative and effective across cross-functional teams Requirements Bachelor's degree in
Mechanical Engineering or related technical field 6+ years of
leadership experience in technical support, application engineering, or HVAC Strong background in
HVAC systems, psychrometrics, and system sizing Experience supporting
distributors, contractors, engineers, and sales teams Proficiency with
CRM systems (Microsoft Dynamics preferred) and ERP systems Strong communication (written & verbal) and problem-solving skills Manufacturing experience preferred Ability to pass
background check and drug screening Keywords
Technical Sales Manager, HVAC Manager, Technical Support Manager, Application Engineering Manager, HVAC Systems, Energy Recovery Ventilation (ERV), Indoor Air Quality (IAQ), Mechanical Engineering, HVAC Design, Psychrometrics, System Sizing, Product Selection, CRM (Microsoft Dynamics), ERP Systems, Inside Sales Support, Manufacturing, Technical Training, Field Support, Warranty & RMA, Root Cause Analysis, Sales Operations, Channel Support, Distributor Support, Contractor Support
Requirements
Physical and Mental Demands
While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Must be able to understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions and understand the impact and implications of decisions and provide feedback as necessary. Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills, the ability to develop professional relationships with customers and employees. Demonstrate attention to detail and exert high effort and focus on very busy days. Must be able to make sound decisions and remain calm under high pressure situations. Must continually identify personal knowledge and perspective gaps and self-educate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to a production environment with mechanical assembly operations, and vehicles. The noise level in the work environment is usually moderate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Full-time
Description
Technical Sales Support Manager (HVAC / ERV) - Leadership Role | Competitive Pay + Flexible Schedule Make an Impact in HVAC Innovation & Indoor Air Quality
At RenewAire, we've been leading the way in
Energy Recovery Ventilation (ERV)
and
Indoor Air Quality (IAQ)
solutions for over 40 years. Our mission is simple: deliver sustainable, energy-efficient ventilation systems that improve lives.
We're looking for a
Technical Sales Support Manager
to lead and elevate our
technical sales support and inside sales function
across
residential and commercial HVAC markets . This is a high-impact leadership role where you'll shape strategy, develop talent, and directly influence customer experience and market growth.
If you thrive in a
fast-paced, cross-functional environment
and bring deep
HVAC technical expertise + leadership experience , this is your opportunity to make a meaningful impact. What You'll Do (Day-to-Day)
Lead and develop a high-performing
Technical Sales Support (TSS) team Act as escalation point for
complex HVAC technical issues, application support, and customer concerns Provide expert support on
ERV systems, HVAC design, system sizing, and product selection Partner with
Sales, Engineering, Marketing, and Operations
to align on customer needs and solutions Oversee
order accuracy, technical documentation, and after-sales support Drive
CRM case management, ERP utilization, and process improvements Manage
RMA (Return Material Authorization), warranty support, and root cause analysis Deliver
technical training, ventilation workshops, and product education
(in-person & virtual) Support
trade shows, industry events, and channel partner enablement Contribute to
new product development (NPD)
and continuous improvement initiatives Monitor
market trends, competitor products, and HVAC industry developments Hours & Flexibility Full-time, salaried position Standard business hours with flexibility based on business needs Occasional travel for
training, field support, and industry events Benefits (Day One Access) Medical, Dental, Vision Insurance 401(k) with company match Paid Time Off (PTO) + Holidays Flexible work environment Professional development & training opportunities Collaborative, people-first culture Who Technical Sales Support Managers Are Strong leaders who develop teams and drive accountability Experts in
HVAC systems, ERV applications, and technical problem-solving Customer-focused with a
service-first mindset Skilled at balancing
strategy and hands-on execution Excellent communicators who can translate technical concepts clearly Highly organized and able to manage
multiple priorities in a fast-paced environment Collaborative and effective across cross-functional teams Requirements Bachelor's degree in
Mechanical Engineering or related technical field 6+ years of
leadership experience in technical support, application engineering, or HVAC Strong background in
HVAC systems, psychrometrics, and system sizing Experience supporting
distributors, contractors, engineers, and sales teams Proficiency with
CRM systems (Microsoft Dynamics preferred) and ERP systems Strong communication (written & verbal) and problem-solving skills Manufacturing experience preferred Ability to pass
background check and drug screening Keywords
Technical Sales Manager, HVAC Manager, Technical Support Manager, Application Engineering Manager, HVAC Systems, Energy Recovery Ventilation (ERV), Indoor Air Quality (IAQ), Mechanical Engineering, HVAC Design, Psychrometrics, System Sizing, Product Selection, CRM (Microsoft Dynamics), ERP Systems, Inside Sales Support, Manufacturing, Technical Training, Field Support, Warranty & RMA, Root Cause Analysis, Sales Operations, Channel Support, Distributor Support, Contractor Support
Requirements
Physical and Mental Demands
While performing the duties of this job, the employee is regularly required to see, talk and hear. The employee frequently is required to sit and use hands along with fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with hands and arms, climb or balance, and stoop, kneel, crouch or crawl.The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
Must be able to understand issues, problems, and opportunities and make timely, sound decisions. Take responsibility for decisions and understand the impact and implications of decisions and provide feedback as necessary. Communicate with other employees and customers, perform an assortment of administrative tasks, and have personal management skills. Possess advanced customer service skills, the ability to develop professional relationships with customers and employees. Demonstrate attention to detail and exert high effort and focus on very busy days. Must be able to make sound decisions and remain calm under high pressure situations. Must continually identify personal knowledge and perspective gaps and self-educate.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment
The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to a production environment with mechanical assembly operations, and vehicles. The noise level in the work environment is usually moderate.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.