Help Desk Analyst
Wharton County Junior College, Wharton, TX, United States
Salary:
$39,861.00 - $46,528.00 Annually Location :
Wharton, TX Job Type:
Administrative Full Time Job Number:
2603 A 009 Department:
Vice Pres of Information Technology Area Opening Date:
04/01/2026 Closing Date:
4/20/2026 10:00 AM Central
General Description
The Help Desk Analyst is responsible for providing first line response for students, faculty, and staff requiring assistance with information technology issues and problems. The Help Desk Analyst troubleshoots computer problems, determines resolution, documents work done, and adds to knowledge base to assist with solving common user issues or problems. This position also triages and escalates service requests to the appropriate support areas, provides reporting and analyzes ticket trends, and assists the Help Desk Manager in developing proactive solutions to prevent future repetitive issues. Requirements
This position requires an Associate's degree or equivalent 60 college credit hours. Two (2) years of current full-time office work experience is required. Basic knowledge of Windows operating systems and Microsoft Office applications is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.
To be considered for this position, all qualified applicants must attach to their online application the following documents: Copy of transcript showing completion of an Associate's degree or equivalent 60 college credit hours Resume Cover Letter outlining relevant work experience
All documents must be attached to one online application to be considered. Please re-open your application form to verify all documents are properly attached. Summary of Wharton County Junior College (WCJC) Full Time Benefits:
At No Cost to the Employee Health Insurance (after 90 day waiting period) Life Insurance of $5,000 (after 90 day waiting period) Long Term Disability Coverage
Optional Coverage at Employee's Cost Dependent Health Insurance (after 90 day waiting period) Dental Insurance Optional Life Insurance Dependent Life Insurance Voluntary Accidental Death Insurance Long & Short Term Disability Insurance
Optional Premium Conversions Dependant (Day) Care Reimbursement Health Care Reimbursement
Retirement Options Teachers' Retirement System Fund (TRS) (after 90 day waiting period) 403b Optional Retirement Programs (ORP) (after 90 day waiting period) Tax- deferred Annuities
Participation in Social Security is mandatory. Additional Benefits
Free WCJC Tuition Free WCJC tuition for employees and dependents (does not include Continuing Education classes) Personal Days Two personal days per year Holidays 25 paid holidays per year for twelve month full time employees
Sick Days 1.5 sick days per month - maximum number accrued is 60 days Nine month employees may accrue 13.50 days per year Twelve month employees may accrue 18.50 days per year Vacation Days Twelve month employees who work 40 hours per week for 12 months - 12 vacation days per year COBRA Benefits COBRA benefits available upon separation from WCJC
Please note: All benefits will be discussed in depth with each new WCJC employee during New Employee Orientation. Questions regarding benefits should be directed to the WCJC Payroll and Benefits Office at 1-800-561-9252 extension 6376. 01
Do you have an Associate's degree or equivalent 60 college credit hours?
Yes No
02
Did you attach your transcript showing a minimum of 60 college credit hours? If your college hours or degree was received from a college in a foreign country, a Credential Evaluation from a member of the National Association of Credential Evaluation Services (NACES) must be attached to your online application. Members of NACES can be found on their website at http://naces.org.
Yes No
03
Do you have two (2) years of current full-time office work experience?
Yes No
04
Do you have basic knowledge of Windows operating systems and Microsoft Office applications?
Yes No
05
Do you have experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users?
Yes No
06
Work experience is required for me to meet the minimum qualifications for this position. I understand that if I do not include my work experience in my WCJC online application, I will not be deemed qualified for this position.
Yes No
07
To be considered for this position, all qualified applicants must attach to their online application the following documents: 1. Copy of transcript showing completion of an Associate's degree or equivalent 60 college credit hours, 2. Resume, 3. Cover Letter outlining relevant work experience. Did you attach these items? Please note that your application will not be accepted without attaching these items.
Yes No
08
**** WCJC has multiple campus locations. I understand the responsibilities of this job may require travel from one location to another and/or that my working location and hours are subject to change at any time during my employment with WCJC to meet department/division needs to ensure student success at the College.********
Yes No
Required Question
$39,861.00 - $46,528.00 Annually Location :
Wharton, TX Job Type:
Administrative Full Time Job Number:
2603 A 009 Department:
Vice Pres of Information Technology Area Opening Date:
04/01/2026 Closing Date:
4/20/2026 10:00 AM Central
General Description
The Help Desk Analyst is responsible for providing first line response for students, faculty, and staff requiring assistance with information technology issues and problems. The Help Desk Analyst troubleshoots computer problems, determines resolution, documents work done, and adds to knowledge base to assist with solving common user issues or problems. This position also triages and escalates service requests to the appropriate support areas, provides reporting and analyzes ticket trends, and assists the Help Desk Manager in developing proactive solutions to prevent future repetitive issues. Requirements
This position requires an Associate's degree or equivalent 60 college credit hours. Two (2) years of current full-time office work experience is required. Basic knowledge of Windows operating systems and Microsoft Office applications is required. Experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users is required. A criminal background check is required.
To be considered for this position, all qualified applicants must attach to their online application the following documents: Copy of transcript showing completion of an Associate's degree or equivalent 60 college credit hours Resume Cover Letter outlining relevant work experience
All documents must be attached to one online application to be considered. Please re-open your application form to verify all documents are properly attached. Summary of Wharton County Junior College (WCJC) Full Time Benefits:
At No Cost to the Employee Health Insurance (after 90 day waiting period) Life Insurance of $5,000 (after 90 day waiting period) Long Term Disability Coverage
Optional Coverage at Employee's Cost Dependent Health Insurance (after 90 day waiting period) Dental Insurance Optional Life Insurance Dependent Life Insurance Voluntary Accidental Death Insurance Long & Short Term Disability Insurance
Optional Premium Conversions Dependant (Day) Care Reimbursement Health Care Reimbursement
Retirement Options Teachers' Retirement System Fund (TRS) (after 90 day waiting period) 403b Optional Retirement Programs (ORP) (after 90 day waiting period) Tax- deferred Annuities
Participation in Social Security is mandatory. Additional Benefits
Free WCJC Tuition Free WCJC tuition for employees and dependents (does not include Continuing Education classes) Personal Days Two personal days per year Holidays 25 paid holidays per year for twelve month full time employees
Sick Days 1.5 sick days per month - maximum number accrued is 60 days Nine month employees may accrue 13.50 days per year Twelve month employees may accrue 18.50 days per year Vacation Days Twelve month employees who work 40 hours per week for 12 months - 12 vacation days per year COBRA Benefits COBRA benefits available upon separation from WCJC
Please note: All benefits will be discussed in depth with each new WCJC employee during New Employee Orientation. Questions regarding benefits should be directed to the WCJC Payroll and Benefits Office at 1-800-561-9252 extension 6376. 01
Do you have an Associate's degree or equivalent 60 college credit hours?
Yes No
02
Did you attach your transcript showing a minimum of 60 college credit hours? If your college hours or degree was received from a college in a foreign country, a Credential Evaluation from a member of the National Association of Credential Evaluation Services (NACES) must be attached to your online application. Members of NACES can be found on their website at http://naces.org.
Yes No
03
Do you have two (2) years of current full-time office work experience?
Yes No
04
Do you have basic knowledge of Windows operating systems and Microsoft Office applications?
Yes No
05
Do you have experience answering telephones, communicating effectively with a diverse end-user population, and providing instructions to users?
Yes No
06
Work experience is required for me to meet the minimum qualifications for this position. I understand that if I do not include my work experience in my WCJC online application, I will not be deemed qualified for this position.
Yes No
07
To be considered for this position, all qualified applicants must attach to their online application the following documents: 1. Copy of transcript showing completion of an Associate's degree or equivalent 60 college credit hours, 2. Resume, 3. Cover Letter outlining relevant work experience. Did you attach these items? Please note that your application will not be accepted without attaching these items.
Yes No
08
**** WCJC has multiple campus locations. I understand the responsibilities of this job may require travel from one location to another and/or that my working location and hours are subject to change at any time during my employment with WCJC to meet department/division needs to ensure student success at the College.********
Yes No
Required Question