Website Content Manager (Temporary Position)

Description Website Content Manager (TEMPORARY) Wisconsin Law Help REMOTE (in-person options available) Full-time April 1, 2026 Introduction: LAW is seeking applications for a Website Content Manager Legal Action of Wisconsin, Inc. ("Legal Action") is a non-profit law firm, funded by the federal Legal Services Corporation, the Wisconsin Trust Account Foundation, and many other sources and supporters. Legal Action provides free civil legal aid to low-income persons in Wisconsin with offices in Milwaukee, Madsion, Racine, Oshkosh, Green Bay, La Crosse and Wausau. Legal Action attorneys and paralegals have expertise in a range of substantive areas, but most of our direct representation is in the areas of housing, public benefits, removing barriers to employment, consumer law, and family law. Mission Statement: Legal Action's mission is to deliver exceptional civil legal services and structural change advocacy, free of cost, to those most in need. Our core values (equity, advocacy, client-centered, integrity, and community) guide our work and actions. Please see our website for a description of the core values and vision that guides our work. Office Location: This position will be based in Legal Action's Wausau office for budgeting purposes, but the position is fully remote. Term of Employment: This temporary position can start as soon as May 4, 2026, and will conclude October 31, 2026. Governance: Legal Action's personnel policies govern this position. Position Description: The Content Manager for Wisconsin Law Help (WLH) will play a central role in the creation, organization, and maintenance of plain language legal content for WisconsinLawHelp.org. Working closely with the Project Manager, legal experts, and a network of volunteers, the Content Manager will ensure all information is accurate, accessible, and aligned with the project's mission of bridging the justice gap. The Content Manager will provide limited administrative and coordination support to the Project Manager, as needed. This position is part of the Wisconsin Law Help (WLH) project, a statewide initiative led by Legal Action of Wisconsin to bridge the justice gap in Wisconsin. WLH is a free, public-facing legal help website designed to make the civil legal system accessible for all, especially those who are unable to afford an attorney. WLH provides user-friendly legal information, guided interview to match users with legal help options, and a directory of free and low-cost legal help options. Our mission is to provide legal help to those who otherwise cannot afford it, and our vision is equal justice for all. Applicants passionate about improving access to justice are encouraged to apply. Key Responsibilities: Content Management & Development: Manage the full lifecycle of content, from initial drafting through publication. Ensure consistency in content structure, formatting, and taxonomy across the website. Work with attorneys, subject matter experts, and/or stakeholders to ensure that content is accurate, in plain language, and up-to-date. Apply best practices for digital accessibility and plain language. Coordinate the subject matter review process, including routing content to legal experts and incorporating their feedback. Oversee content scheduling to ensure timely drafting, review, updates, and publication of articles. Maintain the content management system to track content: article topics, assigned volunteer, status of articles, and monitor deadlines. Collaborate with External Relations to create a variety of content in addition to text, such as flowcharts, videos, handouts, etc. Volunteer & Review Coordination: Recruit, onboard, and engage volunteer legal experts to support content development and review. Maintain clear communication with volunteers, setting expectations and managing timelines to ensure content remains on track. Track volunteer assignments and timelines. Serve as the primary point of contact for content-related requests, questions, and updates. Content Strategy & Accessibility: Collaborate with the Project Manager and stakeholder committee to identify and develop new content areas and digital tools for users. Collaborate with External Relations to contribute to content strategy by maintaining a content calendar aligned with audience needs. Offer input on site structure, user experience, and search optimization to enhance access to information. Develop and enforce content governance standards, including style guide, and content management processes and workflows. SEO & Performance Improvement Optimize website content for search, discoverability, and AI-driven platforms. Monitor site analytics and user feedback to improve content effectiveness and usability. Support ongoing content testing and optimization effort Support Project Manager: Compile metrics and updates for grant reporting. Communicate with internal and external stakeholders related to content development and strategy, in coordination with Project Manager. Help maintain shared documents outlining content priorities, progress, and workflows. Required Qualifications: Content Management Expertise Experience managing and optimizing website content within a CMS. Experience working with tools such as Google Analytics, Microsoft Clarity, or similar. Prior experience in the role as web content manager or web editor with strong copywriting skills focused on accessibility, cultural competency, and user experience. Collaboration & Communication Excellent organizational, communication, and stakeholder management skills. Knowledge of Wisconsin's diverse communities and how audiences access information digitally. Strategic Thinking & Problem-Solving Audience-centric mindset with empathy for both end users and content authors. Proven ability to lead complex projects. Strong problem-solving skills and the ability to manage competing priorities under tight timelines. Personal Attributes Strong organizational skills, managing multiple initiatives simultaneously. Curious and committed to continuous learning. Ownership mindset-takes accountability and drives results. Ability to balance competing priorities and make decisions in ambiguous situations. Strong attention to detail and ability to follow brand and formatting guidelines. Preferred Qualifications: Experience in Drupal. Experience working on AirTable. Experience working with legal content (J.D. not required). Knowledge of content architecture, intuitive web journeys, and UX design. CPAM Certificate. Basic HTML knowledge (for minor formatting adjustments). Salary/Compensation and Hours Worked: $50.00-55.00/hour for 30-40 hours per week Fringe Benefits: All Legal Action employees receive a full package of fringe benefits during the term of employment. It currently includes: employer-paid health and dental insurance for employee, spouse, and family with a Health Reimbursement Account (HRA), employer-paid life and long-term disability insurance; employee-paid income protection benefits; generous sick leave accrual; and prorated amounts of eligible leave types (Legal Action policies require employees with a spouse to contribute $200/month to the health insurance premium if the spouse has other health insurance available to them). Spanish or Hmong Language Frequency Premium: Legal Action's Salary Administration Plan includes additional pay of either $2,400 annually or $4,800 annually to those employees who are fluent in Spanish or Hmong. Flex Work: Legal Action supports flexible work arrangements that meet the goals of the organization and the employee. All employees are eligible to request flexible work, including flextime, compressed work week, and remote work. Supervision: This position will be supervised by Grace Kube, Project Manager of Wisconsin Law Help Project How to Apply/Deadline for Applications: Interested applicants should apply online by submitting a résumé, cover letter, and three professional references by April 15, 2026. Legal Action of Wisconsin, Inc. is an Equal Opportunity/Affirmative Action Employer.