Assistant Property Manager
Neiders Company, Burien, WA, United States
Who we are
The Neiders Company, founded in 1989, is a fully integrated real estate investment firm headquartered in Seattle, Washington. We currently own and operate over 85 apartment communities in the Pacific Northwest and Southwestern United States with other markets under consideration.
Job Overview As the Assistant Community Manager, you will support the daily operations of assigned properties, working closely with the Community Manager(s) to ensure operational excellence, accountability, and legendary customer service. This role plays a key part in maintaining consistency across multiple sites while supporting resident relations, leasing activity, administrative functions, and maintenance coordination.
The Assistant Community Manager helps ensure smooth day-to-day operations across the portfolio, balancing priorities, supporting onsite teams, and delivering a high-quality living experience for residents. This is an ideal opportunity for a detail-oriented, service-driven professional who thrives in a fast-paced, multi-site environment.
Essential Functions: Include but are not limited to Accountability
Assist the Property Manager in maintaining accurate records related to leasing activity, rent payments, and maintenance requests across our properties
Ensure compliance with leasing policies, procedures, and applicable regulations, addressing issues promptly and professionally
Support the development and execution of strategies to achieve occupancy, revenue, and operational goals
Legendary Customer Service
Deliver exceptional customer service to residents, prospective residents, and vendors, responding to inquiries and concerns in a timely and professional manner
Assist with planning and coordinating resident events and activities to foster community engagement and satisfaction
Conduct follow-ups with residents to ensure concerns are resolved and service expectations are met
Leasing and Marketing
Support leasing efforts, including responding to inquiries, conducting property tours, and processing lease applications
Partner with the marketing team to implement effective strategies that drive traffic and maintain strong occupancy levels
Stay informed on market trends, competitor properties, and local demographics to support leasing and marketing efforts
Administrative Support
Assist with lease preparation, renewals, move-in and move-out procedures, and resident correspondence
Maintain accurate and compliant resident files and records in accordance with company policies and regulatory requirements
Prepare reports and analyze data related to leasing activity, occupancy, and financial performance to support operational decisions
Team Collaboration
Work closely with the maintenance team to ensure timely resolution of service requests and completion of work orders
Promote a collaborative, positive work environment through open communication, teamwork, and shared accountability
Qualifications
Bachelor’s degree in business administration, real estate, hospitality, or a related field preferred
Minimum of 3 years of property management experience, preferably in multifamily housing
Experience supporting multiple properties or a multi-site portfolio strongly preferred
Strong interpersonal and communication skills with the ability to build positive relationships with residents, team members, and vendors
LIHTC (Low-Income Housing Tax Credit) experience highly preferred
Excellent organizational and time-management skills with the ability to multitask and prioritize in a fast-paced environment
Proficiency in property management software (Yardi) and Microsoft Office Suite
Valid driver’s license, current auto insurance, and reliable transportation
Availability to work flexible hours, including evenings and weekends, as needed
Benefits and Perks
Medical, Dental, and Vision insurance (eligible after 60 days)
MetLife Supplemental Insurance options
Employee Assistance Program (legal, financial, and counseling services)
401(k) plan (after 90 days)
Long-Term and Short-Term Disability options
15 PTO days, 8 paid holidays, and 1 floating holiday
ORCA card
Wellness program and e-learning platform for ongoing development
The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.
#J-18808-Ljbffr
Job Overview As the Assistant Community Manager, you will support the daily operations of assigned properties, working closely with the Community Manager(s) to ensure operational excellence, accountability, and legendary customer service. This role plays a key part in maintaining consistency across multiple sites while supporting resident relations, leasing activity, administrative functions, and maintenance coordination.
The Assistant Community Manager helps ensure smooth day-to-day operations across the portfolio, balancing priorities, supporting onsite teams, and delivering a high-quality living experience for residents. This is an ideal opportunity for a detail-oriented, service-driven professional who thrives in a fast-paced, multi-site environment.
Essential Functions: Include but are not limited to Accountability
Assist the Property Manager in maintaining accurate records related to leasing activity, rent payments, and maintenance requests across our properties
Ensure compliance with leasing policies, procedures, and applicable regulations, addressing issues promptly and professionally
Support the development and execution of strategies to achieve occupancy, revenue, and operational goals
Legendary Customer Service
Deliver exceptional customer service to residents, prospective residents, and vendors, responding to inquiries and concerns in a timely and professional manner
Assist with planning and coordinating resident events and activities to foster community engagement and satisfaction
Conduct follow-ups with residents to ensure concerns are resolved and service expectations are met
Leasing and Marketing
Support leasing efforts, including responding to inquiries, conducting property tours, and processing lease applications
Partner with the marketing team to implement effective strategies that drive traffic and maintain strong occupancy levels
Stay informed on market trends, competitor properties, and local demographics to support leasing and marketing efforts
Administrative Support
Assist with lease preparation, renewals, move-in and move-out procedures, and resident correspondence
Maintain accurate and compliant resident files and records in accordance with company policies and regulatory requirements
Prepare reports and analyze data related to leasing activity, occupancy, and financial performance to support operational decisions
Team Collaboration
Work closely with the maintenance team to ensure timely resolution of service requests and completion of work orders
Promote a collaborative, positive work environment through open communication, teamwork, and shared accountability
Qualifications
Bachelor’s degree in business administration, real estate, hospitality, or a related field preferred
Minimum of 3 years of property management experience, preferably in multifamily housing
Experience supporting multiple properties or a multi-site portfolio strongly preferred
Strong interpersonal and communication skills with the ability to build positive relationships with residents, team members, and vendors
LIHTC (Low-Income Housing Tax Credit) experience highly preferred
Excellent organizational and time-management skills with the ability to multitask and prioritize in a fast-paced environment
Proficiency in property management software (Yardi) and Microsoft Office Suite
Valid driver’s license, current auto insurance, and reliable transportation
Availability to work flexible hours, including evenings and weekends, as needed
Benefits and Perks
Medical, Dental, and Vision insurance (eligible after 60 days)
MetLife Supplemental Insurance options
Employee Assistance Program (legal, financial, and counseling services)
401(k) plan (after 90 days)
Long-Term and Short-Term Disability options
15 PTO days, 8 paid holidays, and 1 floating holiday
ORCA card
Wellness program and e-learning platform for ongoing development
The Neiders Company LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We comply with the Americans with Disabilities Act (ADA) and provide reasonable accommodations to qualified individuals with disabilities.
#J-18808-Ljbffr