Supervisor, Campus Financial Aid
Austin Community College, Austin, TX, United States
Supervisor, Campus Financial Aid
Austin Community College employees are required to maintain a domicile in the State of Texas while working for the college and throughout the duration of employment. (AR 4.0300.01).
If you are a current Austin Community College employee, please apply through your Workday account.
Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
Job Description Summary To supervise the daily operations of a campus Financial Aid Office and assist in providing complex technical support in the administration of the Financial Aid programs.
Description of Duties and Tasks
Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures and related employment laws. Recommends hire and termination personnel actions for positions supervised.
Oversees the daily operations of the campus Financial Aid Office and ensures compliance with federal and state regulations pertaining to financial aid programs.
Manages financial aid application outreach initiatives and verifies accuracy of FAFSA information.
Provides advice to students, potential students, and parents regarding financial aid programs, application procedures, award packaging, satisfactory academic progress, and debt management; conducts student loan counseling entrance sessions.
Reviews and resolves student financial aid issues through collaboration with relevant departments and offices.
Reviews and processes special conditions and professional judgment overrides for students with unusual or mitigating circumstances in accordance with federal, state, and institutional rules and regulations.
Reviews and makes decisions regarding student appeals for satisfactory academic progress requirements and professional judgment decisions on students with mitigating or special circumstances.
Coordinates all phases of the College Work Study Program on the campus to include student and supervisor orientations, job placement for on and off campus jobs, and processing Human Resources paperwork for work-study employees.
Coordinates and conducts financial aid outreach programs at local and area high schools, outside agencies, and community groups.
Reviews student financial aid applications to determine eligibility based on federal and state regulations.
Serves as a liaison for the Financial Aid office with other departments within the College.
Provides support to Regional Directors, Associate Directors, and the Executive Director as needed on special projects.
Responsible for the application of caseload management principles and duties for a 1-3 cohorts of 40-100 students per semester, including assessing, planning, implementing, monitoring and evaluating actions required to complete the financial aid application process.
Manages shared department email account and assigns staff to review and respond to inquiries.
Represents the Financial Aid Office on various committees throughout the college.
Knowledge
Federal and state regulations pertaining to financial aid programs.
Appeals processes, special conditions, and overrides relating to financial aid.
Financial aid outreach programs.
Work-study programs.
Supervisory principles, practices, and methods.
Tax laws applicable to student financial aid.
Skills
Determining individual benefit eligibility.
Managing or administering grant funds.
Making recommendations that impact the budget.
Maintaining an established work schedule.
Effectively using interpersonal and communication skills including tact, discretion, and diplomacy.
Effectively using organizational and planning skills with attention to detail and follow through.
Counseling students, potential students, and parents regarding financial aid programs and procedures.
Reviewing financial aid applications and determining eligibility.
Interpreting and applying federal and state regulations to all aspects of financial aid programs.
Supervising and coordinating the activities of subordinate personnel.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective working relationships.
Technology Skills
Use a variety of spreadsheet, word processing, database, and presentation software.
Required Work Experience
Two years related work experience including one year supervisory experience.
Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.
Required Education
Bachelor's degree.
Special Requirements
Must not be on default of any federal/state student loans.
Physical Requirements
Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.
Safety
Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.
Salary Range (PG 121) $57,773 - $72,216
Reports to:
Regional Director, Financial Aid Campus/Outreach
Number of Openings:
1
Job Posting Close Date:
April 17, 2026
Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.
For direct access to the current Annual Security Report, visit www.austincc.edu/asr. You may obtain a hard copy by contacting the Clery Compliance Officer at CleryComplianceOfficer@austincc.edu. For an overview, see ACC's Clery Act website.
Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.
To Apply https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Riverside-Campus/Supervisor--Campus-Financial-Aid_R-8929
#J-18808-Ljbffr
If you are a current Austin Community College employee, please apply through your Workday account.
Austin Community College is a public two-year institution that serves a multicultural population of approximately 41,000 credit students each Fall and Spring semester. We embrace our identity as a community college, as reflected in our mission statement. We promote student success and community development by providing affordable access, through traditional and distance learning modes, to higher education and workforce training, including appropriate applied baccalaureate degrees, in our service area.
Job Description Summary To supervise the daily operations of a campus Financial Aid Office and assist in providing complex technical support in the administration of the Financial Aid programs.
Description of Duties and Tasks
Supervises, trains, coaches, directs, coordinates, and disciplines personnel while adhering to organizational human resource policies and procedures and related employment laws. Recommends hire and termination personnel actions for positions supervised.
Oversees the daily operations of the campus Financial Aid Office and ensures compliance with federal and state regulations pertaining to financial aid programs.
Manages financial aid application outreach initiatives and verifies accuracy of FAFSA information.
Provides advice to students, potential students, and parents regarding financial aid programs, application procedures, award packaging, satisfactory academic progress, and debt management; conducts student loan counseling entrance sessions.
Reviews and resolves student financial aid issues through collaboration with relevant departments and offices.
Reviews and processes special conditions and professional judgment overrides for students with unusual or mitigating circumstances in accordance with federal, state, and institutional rules and regulations.
Reviews and makes decisions regarding student appeals for satisfactory academic progress requirements and professional judgment decisions on students with mitigating or special circumstances.
Coordinates all phases of the College Work Study Program on the campus to include student and supervisor orientations, job placement for on and off campus jobs, and processing Human Resources paperwork for work-study employees.
Coordinates and conducts financial aid outreach programs at local and area high schools, outside agencies, and community groups.
Reviews student financial aid applications to determine eligibility based on federal and state regulations.
Serves as a liaison for the Financial Aid office with other departments within the College.
Provides support to Regional Directors, Associate Directors, and the Executive Director as needed on special projects.
Responsible for the application of caseload management principles and duties for a 1-3 cohorts of 40-100 students per semester, including assessing, planning, implementing, monitoring and evaluating actions required to complete the financial aid application process.
Manages shared department email account and assigns staff to review and respond to inquiries.
Represents the Financial Aid Office on various committees throughout the college.
Knowledge
Federal and state regulations pertaining to financial aid programs.
Appeals processes, special conditions, and overrides relating to financial aid.
Financial aid outreach programs.
Work-study programs.
Supervisory principles, practices, and methods.
Tax laws applicable to student financial aid.
Skills
Determining individual benefit eligibility.
Managing or administering grant funds.
Making recommendations that impact the budget.
Maintaining an established work schedule.
Effectively using interpersonal and communication skills including tact, discretion, and diplomacy.
Effectively using organizational and planning skills with attention to detail and follow through.
Counseling students, potential students, and parents regarding financial aid programs and procedures.
Reviewing financial aid applications and determining eligibility.
Interpreting and applying federal and state regulations to all aspects of financial aid programs.
Supervising and coordinating the activities of subordinate personnel.
Maintaining confidentiality of work-related information and materials.
Establishing and maintaining effective working relationships.
Technology Skills
Use a variety of spreadsheet, word processing, database, and presentation software.
Required Work Experience
Two years related work experience including one year supervisory experience.
Completion of the ACC Supervisor Certificate Series Program will satisfy the supervisory experience required for this position.
Required Education
Bachelor's degree.
Special Requirements
Must not be on default of any federal/state student loans.
Physical Requirements
Work is performed in a standard office or similar environment.
Subject to standing, walking, sitting, bending, reaching, pushing, and pulling.
Occasional lifting of objects up to 10 pounds.
Safety
Supervise safe operation of unit. Facilitate safety inspections. Take reasonable and prudent actions to eliminate identified hazards. Ensure employees receive appropriate safety training and foster a workplace safety culture.
Salary Range (PG 121) $57,773 - $72,216
Reports to:
Regional Director, Financial Aid Campus/Outreach
Number of Openings:
1
Job Posting Close Date:
April 17, 2026
Clery Act As required by the US Department of Education, employees are required to report violations under Title IX and, under the Jeanne Clery Campus Safety Act (Clery Act), select individuals are required to report crimes. If this position is identified as a Campus Security Authority (Clery Act), you will be notified, trained, and provided resources for reporting.
Austin Community College produces an Annual Security Report as required by the Clery Act. This report includes statistics from the previous three years concerning reported crime that occurred on campus; public property adjacent to and accessible from campus; and in certain non-campus buildings/property owned or controlled by ACC. The report includes institutional policies concerning campus security and other safety information.
For direct access to the current Annual Security Report, visit www.austincc.edu/asr. You may obtain a hard copy by contacting the Clery Compliance Officer at CleryComplianceOfficer@austincc.edu. For an overview, see ACC's Clery Act website.
Disclaimer The above description is an overview of the job. It is not intended to be an all-inclusive list of duties and responsibilities of the job, nor is it an all-inclusive list of the skills and abilities required to do the job. Duties and responsibilities may change with business needs. ACC reserves the right to add, change, amend, or delete portions of this job description at any time, with or without notice. Employees may be required to perform other duties as requested, directed, or assigned. In addition, reasonable accommodations may be made by ACC at its discretion to enable individuals with disabilities to perform essential functions of the job.
To Apply https://austincc.wd1.myworkdayjobs.com/en-US/External/job/Riverside-Campus/Supervisor--Campus-Financial-Aid_R-8929
#J-18808-Ljbffr