Regional Director of Operations- TN
Accreditation Council for Graduate Medical Education, Memphis, TN, United States
Regional Director of Operations – Tennessee
Thrive Pet Healthcare | Remote with Regional Travel
Must live in or be willing to relocate to Tennessee
About Thrive Pet Healthcare Thrive Pet Healthcare is a leading veterinary network with over 400 hospitals across the U.S. Our mission is simple yet powerful: to nurture those who care for animals. We do this by delivering exceptional clinical care, investing in our people, and fostering a connected, supportive community across our network.
About the Role The Regional Director of Operations – Tennessee is responsible for leading and supporting a group of hospitals across the state. This leader drives alignment, collaboration, and operational performance across a diverse portfolio of hospitals. Reporting to the Vice President of Operations, this individual partners closely with hospital leadership teams to improve performance, strengthen culture, and deliver an exceptional client and patient experience. This role requires regular travel throughout Tennessee to support teams on‑site, build relationships, and execute key initiatives.
Key Responsibilities People, Team, and Culture
Build strong relationships with hospital teams to drive engagement and a positive, inclusive culture
Coach and develop Hospital Administrators, Medical Directors, and leadership teams
Partner with People Operations on recruiting, retention, and team member development strategies
Conduct regular hospital visits to assess team health, identify opportunities, and support performance
Champion Thrive’s mission, values, and leadership principles across all hospitals
Client and Hospital Experience
Partner with hospital teams to understand local market dynamics and client needs
Support strategies that drive client growth, retention, and community engagement
Ensure hospitals maintain a clean, safe, and welcoming environment
Reinforce a consistent, high‑quality client and patient experience across all locations
Financial and Operational Leadership
Partner with the VP of Operations and hospital leaders to set and achieve financial goals
Monitor KPIs and drive performance improvements across hospitals
Use data to identify trends, solve problems, and improve operational outcomes
Ensure strong medical and operational standards, including workflow optimization and quality of care
Leverage systems and tools to drive efficiency and consistency
Ensure compliance with company policies and all regulatory requirements
Desired Competencies
Strong people leader with the ability to influence and develop others
Collaborative, approachable, and highly engaged with hospital teams
High level of accountability and ownership
Strategic thinker with strong execution skills
Solution‑oriented and resilient in a fast‑paced environment
Excellent communication and relationship‑building skills
Passion for veterinary medicine and supporting care teams
Education & Experience
DVM or Bachelor’s degree in Business, Operations, or a related field
3+ years of leadership experience in a multi‑site environment
Veterinary industry experience (Hospital Administrator, Medical Director, or similar) preferred
General Practice and/or Emergency experience is a plus
CVPM certification preferred but not required
Additional Information
Travel:
Frequent travel throughout Tennessee
Compensation:
Competitive and based on experience, qualifications, and market
Benefits - our care in action Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short‑ and long‑term disability plans, we offer eligible team members:
Competitive pay
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr‑ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance
Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length‑of‑service requirements.
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Must live in or be willing to relocate to Tennessee
About Thrive Pet Healthcare Thrive Pet Healthcare is a leading veterinary network with over 400 hospitals across the U.S. Our mission is simple yet powerful: to nurture those who care for animals. We do this by delivering exceptional clinical care, investing in our people, and fostering a connected, supportive community across our network.
About the Role The Regional Director of Operations – Tennessee is responsible for leading and supporting a group of hospitals across the state. This leader drives alignment, collaboration, and operational performance across a diverse portfolio of hospitals. Reporting to the Vice President of Operations, this individual partners closely with hospital leadership teams to improve performance, strengthen culture, and deliver an exceptional client and patient experience. This role requires regular travel throughout Tennessee to support teams on‑site, build relationships, and execute key initiatives.
Key Responsibilities People, Team, and Culture
Build strong relationships with hospital teams to drive engagement and a positive, inclusive culture
Coach and develop Hospital Administrators, Medical Directors, and leadership teams
Partner with People Operations on recruiting, retention, and team member development strategies
Conduct regular hospital visits to assess team health, identify opportunities, and support performance
Champion Thrive’s mission, values, and leadership principles across all hospitals
Client and Hospital Experience
Partner with hospital teams to understand local market dynamics and client needs
Support strategies that drive client growth, retention, and community engagement
Ensure hospitals maintain a clean, safe, and welcoming environment
Reinforce a consistent, high‑quality client and patient experience across all locations
Financial and Operational Leadership
Partner with the VP of Operations and hospital leaders to set and achieve financial goals
Monitor KPIs and drive performance improvements across hospitals
Use data to identify trends, solve problems, and improve operational outcomes
Ensure strong medical and operational standards, including workflow optimization and quality of care
Leverage systems and tools to drive efficiency and consistency
Ensure compliance with company policies and all regulatory requirements
Desired Competencies
Strong people leader with the ability to influence and develop others
Collaborative, approachable, and highly engaged with hospital teams
High level of accountability and ownership
Strategic thinker with strong execution skills
Solution‑oriented and resilient in a fast‑paced environment
Excellent communication and relationship‑building skills
Passion for veterinary medicine and supporting care teams
Education & Experience
DVM or Bachelor’s degree in Business, Operations, or a related field
3+ years of leadership experience in a multi‑site environment
Veterinary industry experience (Hospital Administrator, Medical Director, or similar) preferred
General Practice and/or Emergency experience is a plus
CVPM certification preferred but not required
Additional Information
Travel:
Frequent travel throughout Tennessee
Compensation:
Competitive and based on experience, qualifications, and market
Benefits - our care in action Thrive offers a suite of benefits to support team members’ emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short‑ and long‑term disability plans, we offer eligible team members:
Competitive pay
401(k) with employer match
Mental health resources, including easy access to therapy through Lyra Health
Paid parental leave
Purr‑ental leave for when you adopt a pet
Subsidized backup childcare and elder care
Expert advice, support and network discounts for fertility and family planning
FREE CE courses
Pet perks and veterinary service discounts
Student loan support tools and assistance
Some benefits shown are only for full‑time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length‑of‑service requirements.
#J-18808-Ljbffr