Enterprise Account Manager - United States at JumpCloud New York, NY

Enterprise Account Manager - United States job at JumpCloud. New York, NY. All roles at JumpCloud® are Remote unless otherwise specified in the Job Description. About JumpCloud® JumpCloud® delivers a unified open directory platform that makes it easy to securely manage identities, devices, and access across your organization. With JumpCloud®, IT teams and MSPs enable users to work securely from anywhere and manage their Windows, Apple, Linux, and Android devices from a single platform. JumpCloud® is IT Simplified. JumpCloud is seeking a seasoned Enterprise Account Manager to steward our most strategic North American enterprise customers. This is a high‑visibility role for a commercial leader who will own the retention and growth of our top‑tier accounts, acting as a trusted advisor to C‑level IT and Security executives. What You Will Deliver Your primary mission is to protect and grow a significant Book of Business. You will drive deep account engagement through Executive Business Reviews (EBRs), roadmap discussions, and strategic value mapping. By analyzing customer health and usage data, you will proactively identify risks and uncover opportunities for cross‑selling and significant expansion. Success in this Role Success in this role requires tight coordination and commercial maturity. You will lead the account strategy, aligning Customer Success, Marketing, and Leadership to ensure your customers achieve their outcomes. You will also own the commercial integrity of the account, maintaining accurate forecasts for Net ARR and renewal rates. What We’re Looking For Consistent Experience: A stable career history demonstrating tenure and progression within Enterprise SaaS organizations. We are looking for builders, not just passers‑through. Proven Track Record: A documented history of consistent over‑performance against quota (renewals and expansion). You can point to specific wins and long‑term customer growth you orchestrated. Education: Bachelor’s degree required; MBA is highly preferred. Travel: Willingness and ability to travel up to 25% for onsite customer engagement, QBRs, and industry events. Methodology: Deep familiarity with complex sales methodologies (Challenger, MEDDIC, SPIN). Requirements 5+ years of experience in enterprise SaaS account management or customer growth roles. Proven track record managing a large book of business ($10M+ ARR) and consistently exceeding growth and retention targets. Experience managing both direct and partner‑led enterprise accounts. Strong command of value‑based and solution selling methodologies (e.g., Challenger, MEDDIC, SPIN). Executive presence and ability to influence C‑level stakeholders and decision makers. Highly proficient in CRM and forecasting tools (e.g., Salesforce, Clari). Strong organizational skills and a strategic mindset for multi‑threaded customer engagement. Compensation and Benefits In accordance with the Colorado Equal Pay for Equal Work Act, the approximate annual compensation range for this role, depending on individual candidate level and experience, is $200,000-250,000 on target earnings (OTE), including base salary and any related bonuses or commissions. In the US, JumpCloud® provides a comprehensive benefits package, including several medical plans to choose from, a high deductible HSA plan with employer contribution, two dental plans, vision insurance, flexible spending account (FSA), employee assistance program (EAP), short‑ and long‑term disability, life insurance and a 401(k) savings plan with match. We have a flexible paid time off policy. Location JumpCloud® is committed to being Remote First. You are able to work remotely within the country noted in the Job Description. All roles posted in United States locations require that you be located within one of the 50 U.S. States. Our Headquarters is in the Denver/Boulder, CO area but as a remote company you can work anywhere in the U.S. If you would like to spend time in our offices, you are welcome to do so. Language JumpCloud® conducts internal business in English. The interview and any additional screening process will take place primarily in English. You must be fluent in speaking and writing English. Why JumpCloud? If you thrive working in a fast, SaaS‑based environment and are passionate about solving challenging technical problems, we look forward to hearing from you! JumpCloud® is an incredible place to share and grow your expertise. You’ll work with amazing talent across each department who are passionate about our mission. We’re out‑of‑the‑box thinkers, so your unique ideas and approaches for conceiving a product and/or feature will be welcome. You’ll have a voice in the organization as you work with a seasoned executive team, a supportive board and in a proven market that our customers are excited about. One of JumpCloud®'s three core values is to “Build Connections.” To us that means creating human connection with each other regardless of our backgrounds, orientations, geographies, religions, languages, gender, race, etc. We care deeply about the people that we work with and want to see everyone succeed. — Rajat Bhargava, CEO Application Process Please submit your résumé and a brief explanation about yourself and why you would be a good fit for JumpCloud®. Please note JumpCloud® is not accepting third‑party resumes at this time. Equal Opportunity Employer JumpCloud® is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. #J-18808-Ljbffr