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Healthcare Customer Service Representative - Remote

Teleperformance USA, New York, NY, United States


Teleperformance USA - - Responsibilities: Field customer inquiries by phone/email/chat/social media to resolve questions or concerns; Calmly attempt to resolve and de-escalate issues; Escalate interactions when necessary and appropriate; Respond to requests for assistance and/or possible processing payments; Track all call related information for auditing and reporting purposes