Member Service Advisor

Reports to: General Manager Rate: Full time, hourly Seasonal Role: Ends September 6th 2026 We are seeking a full time outgoing, customer-focused Member Service Advisor to oversee day-to-day operations and ensure the smooth day-to-day functioning of our Club. The ideal candidate is a natural problem solver, has excellent organizational and communication abilities, is warm, hospitable, and plus if you’re a tennis enthusiast. Responsibilities: Greet members and guests, providing exceptional customer service Manage court reservations, scheduling, and member inquiries Process payments, memberships, and other transactions Ensure courts are properly maintained and prepared for play Maintain demo racquets Monitor facility cleanliness, including light cleaning of front desk, lounge, and courts Enforce club policies and ensure a positive environment for all members Handle minor maintenance tasks or report larger issues to management Track inventory of supplies and notify management when orders are needed Open or close the facility, ensuring all security protocols are followed

Qualifications: Strong customer service, organizational, and problem-solving skills Reliable, responsible, and able to work independently Comfortable with basic technology (booking software, phone, email) Prior experience in a club, gym, or hospitality setting is preferred Knowledge of tennis is a plus Ability to multitask and handle a fast-paced environment Must be able to lift and carry at least 50 pounds. Must be able to stand or sit for long extended periods of time. Must be comfortable with repetitive motions (such as walking, bending & standing). Must have full schedule availability.

More detail about The Racquet Lounge part of Kent Hospitality Group, please visit https://culinaryagents.com/entities/1043687-the-racquet-lounge