Customer Service Representative
Meritum Energy Holdings, Roswell, NM, United States
Customer Service Representative
Roswell Pico - Roswell, NM 88201 Overview
Level: Experienced Position Type: Full Time Education Level: High School Category: Customer Service Job Summary
Who We Are Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service. Why Join Us? We're committed to supporting our team members with benefits that match our values of safety, service, and stability. Here's what you can expect: Competitive hourly wage 401(k) with 6% company match Health, dental, and vision insurance AD&D insurance Paid time off MondayFriday schedule
home every night Referral bonus program Job Summary Pico Propane and Fuels in Roswell, NM is seeking a motivated customer service representative. The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to providing service to customers at the bottle dock station. Our Customer Service Representatives are committed to Service, Efficiency and Safety. Duties/Responsibilities:
Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company Collects and enters orders for new or additional products or services Forwards customer questions and complaints to the assigned specialist or other appropriate staff Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers problems and concerns Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments Performs other related duties as assigned Qualifications
Education and Experience:
High school diploma or equivalent (required) Minimum two (2) years of customer service experience Experience in high-volume phone call settings (preferred) Experience in the oil and propane industry (preferred) Skills/Abilities:
Excellent interpersonal, communication, and problem-solving skills Service-oriented and the ability to resolve customer grievances Must have or have the ability to obtain the LP-9 Station Dispensing Certification within 90 days of employment Proficient with computer skills and the ability to learn and use current and new software Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software Physical Requirements: Prolonged periods sitting at a desk, using a phone, and working on a computer Must be able to lift up to 20 pounds as needed in order to safely assist with duties around the plant Must pass pre-employment screening and background check Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.
Roswell Pico - Roswell, NM 88201 Overview
Level: Experienced Position Type: Full Time Education Level: High School Category: Customer Service Job Summary
Who We Are Meritum Energy is a leading provider of propane, natural gas, diesel, and other mobile energy solutions throughout Texas, New Mexico, Florida, Oklahoma, Arkansas, Missouri, Kansas and North Carolina. Known for our unwavering commitment to safety, service excellence, and community partnership, we proudly stand by our company motto: We Sell Service. Why Join Us? We're committed to supporting our team members with benefits that match our values of safety, service, and stability. Here's what you can expect: Competitive hourly wage 401(k) with 6% company match Health, dental, and vision insurance AD&D insurance Paid time off MondayFriday schedule
home every night Referral bonus program Job Summary Pico Propane and Fuels in Roswell, NM is seeking a motivated customer service representative. The Customer Service Representative will interact with customers by proactively addressing inquiries and resolving customer concerns in addition to providing service to customers at the bottle dock station. Our Customer Service Representatives are committed to Service, Efficiency and Safety. Duties/Responsibilities:
Interacts with customers via telephone, email, or in person to provide support and information on products or services and serves as a liaison between customers and the company Collects and enters orders for new or additional products or services Forwards customer questions and complaints to the assigned specialist or other appropriate staff Field customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff. Ensures that appropriate actions are taken to resolve customers problems and concerns Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments Performs other related duties as assigned Qualifications
Education and Experience:
High school diploma or equivalent (required) Minimum two (2) years of customer service experience Experience in high-volume phone call settings (preferred) Experience in the oil and propane industry (preferred) Skills/Abilities:
Excellent interpersonal, communication, and problem-solving skills Service-oriented and the ability to resolve customer grievances Must have or have the ability to obtain the LP-9 Station Dispensing Certification within 90 days of employment Proficient with computer skills and the ability to learn and use current and new software Must be proficient with the current Microsoft Office Suite and the ability to learn and utilize different software Physical Requirements: Prolonged periods sitting at a desk, using a phone, and working on a computer Must be able to lift up to 20 pounds as needed in order to safely assist with duties around the plant Must pass pre-employment screening and background check Meritum Energy Holdings is an equal opportunity employer to all qualified applicants regardless of age, color, national origin, citizenship status, physical or mental ability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, status as a disabled veteran and/or veteran of the Vietnam War Era or any other characteristic protected by federal, state, or local law.