Senior Teller
First Interstate Bank, Erie, CO, United States
Senior Teller
The Senior Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business. Essential duties and responsibilities include: Providing client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier's checks, proof transactions, and buying or selling foreign currency. Delivering personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions. Processing additional transactions as needed, including preparing currency transaction reports. Completing special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe-deposit box procedures. Reconciling cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply. Utilizing 360View to record activities, incidents, and referrals to business partners and other lines of business. Processing consumer credit card applications. Identifying cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker. Contributing to client service and overall bank success by welcoming new or different requests and collaborating with team members to achieve results. Complying with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof. Maintaining client confidence and protecting bank operations by keeping information confidential and cautioning others regarding potential breaches. Enhancing job knowledge by attending training sessions. Recognizing the need to place holds according to Reg CC and bank policies and adhering to proper check and cash-handling standards. Demonstrating strong product knowledge and proficiency with client-facing systems. Completing work accurately with minimal errors. Participating in volunteer activities and financial education efforts. Embracing First Interstate Bank's vision, mission, and values. Qualifications: Ability to handle confidential and sensitive information with discretion. Strong mathematical aptitude. Excellent written and verbal communication skills. Working knowledge of digital platforms, CRM systems, and emerging technologies. Strong interpersonal skills. Adheres to all check and cash-handling standards and meets or exceeds bank cash-balancing requirements. Demonstrates compliance with all bank regulations related to assigned job functions and applies regulatory standards appropriately. Stays current on regulatory changes and follows all bank policies and procedures. Completes all required annual and job-specific training. Education and/or experience: High School Diploma or General Education Degree (GED) required. 1-3 years experience in a cash handling and customer service role required. Physical demands and working environment: Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling - Frequently Hearing - Frequently Lifting - Occasionally (up to 25 lbs) Sitting - Occasionally Standing - Frequently Talking - Frequently Walking - Occasionally Noise Level - Moderate Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed Compensation & Benefits: We offer a competitive total compensation package including base salary and benefits. The pay range for this position is $20.35 to $28.91 per hour in CO and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.
The Senior Teller will be responsible for daily teller transactions in both the lobby and drive-up locations of the branch and participate in all dual control functions. This position is also responsible for the delivery of outstanding client service and for developing and maintaining client relationships by recognizing referral opportunities for additional products and other lines of business. Essential duties and responsibilities include: Providing client account services by processing deposits, loan payments, mortgage payments, credit card payments, escrow payments, cash advances, check cashing, selling cashier's checks, proof transactions, and buying or selling foreign currency. Delivering personalized client service in person and over the phone by answering questions, assisting with issues, and offering solutions. Processing additional transactions as needed, including preparing currency transaction reports. Completing special client requests such as closing accounts, processing check orders, exchanging foreign currency, providing special statements and copies, completing referrals, and performing safe-deposit box procedures. Reconciling cash drawer by verifying cash transactions, counting and packaging currency and coin, submitting excess cash and mutilated currency to the vault custodian, and maintaining an authorized cash supply. Utilizing 360View to record activities, incidents, and referrals to business partners and other lines of business. Processing consumer credit card applications. Identifying cross-sell and referral opportunities by answering inquiries, informing clients of new services and product promotions, determining client needs, and directing clients to a banker. Contributing to client service and overall bank success by welcoming new or different requests and collaborating with team members to achieve results. Complying with bank operations and security procedures, including participating in dual-control functions, maintaining client traffic surveys, auditing other teller currency, and assisting in certification of proof. Maintaining client confidence and protecting bank operations by keeping information confidential and cautioning others regarding potential breaches. Enhancing job knowledge by attending training sessions. Recognizing the need to place holds according to Reg CC and bank policies and adhering to proper check and cash-handling standards. Demonstrating strong product knowledge and proficiency with client-facing systems. Completing work accurately with minimal errors. Participating in volunteer activities and financial education efforts. Embracing First Interstate Bank's vision, mission, and values. Qualifications: Ability to handle confidential and sensitive information with discretion. Strong mathematical aptitude. Excellent written and verbal communication skills. Working knowledge of digital platforms, CRM systems, and emerging technologies. Strong interpersonal skills. Adheres to all check and cash-handling standards and meets or exceeds bank cash-balancing requirements. Demonstrates compliance with all bank regulations related to assigned job functions and applies regulatory standards appropriately. Stays current on regulatory changes and follows all bank policies and procedures. Completes all required annual and job-specific training. Education and/or experience: High School Diploma or General Education Degree (GED) required. 1-3 years experience in a cash handling and customer service role required. Physical demands and working environment: Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently Handling - Frequently Hearing - Frequently Lifting - Occasionally (up to 25 lbs) Sitting - Occasionally Standing - Frequently Talking - Frequently Walking - Occasionally Noise Level - Moderate Typical Work Hours - Vary based on scheduling and business need Regular and Predictable Attendance - Required Travel - as needed Compensation & Benefits: We offer a competitive total compensation package including base salary and benefits. The pay range for this position is $20.35 to $28.91 per hour in CO and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Benefits include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. First Interstate Bank is an equal opportunity employer committed to a diverse workforce and a barrier-free employment process. Employment is based solely on an individual's merit and qualifications directly related to the position. We do not discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, or any other characteristics protected by law. We make all reasonable accommodations to meet the obligations set forth under the Americans with Disabilities Act (ADA) and state disability laws.