Assistant Director Bursar Office
Ivy Tech, Sellersburg, IN, United States
Bursar Operations Administrator
This position is responsible for administering bursar operations, coordinating with the Accounts Receivable Clerk and Business Office Assistant to collect and process all revenue appropriately, and aid the Business Office Director with enforcing college financial management policies and procedures. Key responsibilities include overseeing and managing day-to-day operations as it pertains to the revenue and collection process, including the recording of revenue. Handle escalated student issues/concerns/questions, serve as back-up to and assist managing the Business Office Assistant, assist with answering phone calls from students and walk-in students, while providing excellent customer service. Help monitor the general Bursar Office email inbox, ensure that we are operating in adherence to college policies, procedures, and best practices. Work with the Business Office Director on process improvements to enhance efficiency. Oversee campus-level student billing processes including but not limited to: outside scholarships, dual credit/dual enrollment billing, pre-collection efforts, employee fee remission, student refunds, and other funding initiatives. Troubleshoot and resolve customer complaints, both independently and with the Director. Works with other departments to develop strategies to streamline the student service process. The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Education, Experience, and Other Requirements Minimum Qualifications: Associate's degree in accounting or related field Two years of related experience Excellent customer service skills Preferred Qualifications: Bachelor's degree in accounting or related field Experience in Banner AR system Experience with Workday Accounting experience in a college setting Data analysis experience Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.
This position is responsible for administering bursar operations, coordinating with the Accounts Receivable Clerk and Business Office Assistant to collect and process all revenue appropriately, and aid the Business Office Director with enforcing college financial management policies and procedures. Key responsibilities include overseeing and managing day-to-day operations as it pertains to the revenue and collection process, including the recording of revenue. Handle escalated student issues/concerns/questions, serve as back-up to and assist managing the Business Office Assistant, assist with answering phone calls from students and walk-in students, while providing excellent customer service. Help monitor the general Bursar Office email inbox, ensure that we are operating in adherence to college policies, procedures, and best practices. Work with the Business Office Director on process improvements to enhance efficiency. Oversee campus-level student billing processes including but not limited to: outside scholarships, dual credit/dual enrollment billing, pre-collection efforts, employee fee remission, student refunds, and other funding initiatives. Troubleshoot and resolve customer complaints, both independently and with the Director. Works with other departments to develop strategies to streamline the student service process. The above is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards. Education, Experience, and Other Requirements Minimum Qualifications: Associate's degree in accounting or related field Two years of related experience Excellent customer service skills Preferred Qualifications: Bachelor's degree in accounting or related field Experience in Banner AR system Experience with Workday Accounting experience in a college setting Data analysis experience Must demonstrate the ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.