BDC Representative
Tasca Automotive Group, North Bergen, NJ, United States
BDC Representative
Handle inbound and outbound leads through phone, email, and chat, ensuring timely and effective follow-up. Engage with customers to understand their needs, provide information about vehicles and services, and schedule appointments for sales and service. Maintain accurate and up-to-date records in the CRM system, ensuring all customer interactions and follow-ups are documented. Collaborate with the sales team to provide insights and support for lead conversion, including preparing reports and tracking performance metrics. Address customer inquiries and resolve issues promptly, providing exceptional service and ensuring a positive experience. Coordinate and schedule appointments for test drives, service visits, and other customer-related activities. Assist with marketing campaigns and promotional activities, including follow-up with leads generated from various sources. Provide regular updates and reports to Eileen Aquilante on lead activity, appointment schedules, and other relevant metrics. Previous experience in a BDC, sales, or customer service role preferred. Experience in the automotive industry is a plus. Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Familiarity with CRM systems and other office software. Ability to learn and adapt to new technologies. High school diploma or a related field preferred. Ability to work flexible hours, including evenings and weekends, as needed.
Handle inbound and outbound leads through phone, email, and chat, ensuring timely and effective follow-up. Engage with customers to understand their needs, provide information about vehicles and services, and schedule appointments for sales and service. Maintain accurate and up-to-date records in the CRM system, ensuring all customer interactions and follow-ups are documented. Collaborate with the sales team to provide insights and support for lead conversion, including preparing reports and tracking performance metrics. Address customer inquiries and resolve issues promptly, providing exceptional service and ensuring a positive experience. Coordinate and schedule appointments for test drives, service visits, and other customer-related activities. Assist with marketing campaigns and promotional activities, including follow-up with leads generated from various sources. Provide regular updates and reports to Eileen Aquilante on lead activity, appointment schedules, and other relevant metrics. Previous experience in a BDC, sales, or customer service role preferred. Experience in the automotive industry is a plus. Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Familiarity with CRM systems and other office software. Ability to learn and adapt to new technologies. High school diploma or a related field preferred. Ability to work flexible hours, including evenings and weekends, as needed.