EV Technical Service Agent
ManpowerGroup Global, Inc., California City, CA, United States
Our client is seeking a dedicated EV Technical Service Agent to join their innovative team. As an EV Technical Service Agent, you will be supporting the technical diagnostics and remote troubleshooting of Energy Home charging equipment.
Job Title:
EV Technical Service Agent
Location:
Complete remote (Candidate will only need to come onsite for the first 3 days for training)
Pay rate:
$29 per hour
What's the Job?
Perform remote diagnosis and troubleshooting of Energy Home charging equipment
Provide resolution guidance for site visits and streamline issue escalation as needed
Support customers through live troubleshooting calls to ensure high satisfaction
Create and update cases in Salesforce, managing parts logistics and warranty claims
Assist in training other agents and contribute to process improvements
What's Needed?
Minimum of 3+ years experience as an electrician or working with electrical components
Experience in EV charging equipment repair or installation preferred
At least 2 years in a customer‑facing or call center environment
Proficiency in Microsoft Office Suite and Salesforce
Strong communication, interpersonal, and problem‑solving skills
What's in it for me?
Opportunity to work in a rapidly growing industry focused on energy and sustainability
Flexible remote work arrangement with initial onsite training
Engage with innovative technology and contribute to a cleaner, greener future
Collaborate with a forward‑thinking team dedicated to excellence
Develop your skills in a dynamic and supportive environment
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
#J-18808-Ljbffr
Job Title:
EV Technical Service Agent
Location:
Complete remote (Candidate will only need to come onsite for the first 3 days for training)
Pay rate:
$29 per hour
What's the Job?
Perform remote diagnosis and troubleshooting of Energy Home charging equipment
Provide resolution guidance for site visits and streamline issue escalation as needed
Support customers through live troubleshooting calls to ensure high satisfaction
Create and update cases in Salesforce, managing parts logistics and warranty claims
Assist in training other agents and contribute to process improvements
What's Needed?
Minimum of 3+ years experience as an electrician or working with electrical components
Experience in EV charging equipment repair or installation preferred
At least 2 years in a customer‑facing or call center environment
Proficiency in Microsoft Office Suite and Salesforce
Strong communication, interpersonal, and problem‑solving skills
What's in it for me?
Opportunity to work in a rapidly growing industry focused on energy and sustainability
Flexible remote work arrangement with initial onsite training
Engage with innovative technology and contribute to a cleaner, greener future
Collaborate with a forward‑thinking team dedicated to excellence
Develop your skills in a dynamic and supportive environment
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
#J-18808-Ljbffr