Salesforce Administrator
Eraser Clinic Laser Tattoo Removal, Austin, TX, United States
About Removery
Join us at Removery – the global leader in laser tattoo removal. We aim to normalize tattoo removal and empower people to feel comfortable in their skin. Our commitment to quality service spans the entire tattoo removal and fading journey. Position Overview
As a Salesforce Administrator at our Austin headquarters, you will build and scale a next‑generation CRM platform. You will partner with Sales, Marketing, Customer Success, Product, Engineering, and Contact Center leadership to design intelligent workflows, optimize processes, and create an automated foundation that fuels Removery’s growth. Responsibilities
Administer day‑to‑day Salesforce operations, including user access, permissions, security controls, page layouts, objects, record types, and data governance. Build scalable automation (primarily using Flows) to replace manual processes and improve operational efficiency. Partner with cross‑functional stakeholders to map business processes, identify gaps, and design technical solutions. Translate business requirements into detailed user stories, functional specifications, and structured workflows. Analyze CRM usage patterns, funnel metrics, and customer service trends to recommend process improvements. Build dashboards and reports that surface insights such as case trends, SLA performance, agent productivity, lifecycle metrics, and GTM funnel health. Maintain documentation of data models, configurations, integrations, automations, and process maps. Collaborate on lead management flows, sales processes, customer lifecycle models, and AI‑powered workflow automations. Design, optimize, and maintain Service Cloud functionality supporting the Contact Center, including case management, omni‑channel routing, macros, and agent console configurations. Analyze operational bottlenecks with Contact Center leadership and design scalable workflows to reduce agent handle time. Support CTI/telephony integrations and related automations, including screen pops, routing logic, call dispositions, and agent productivity tooling. Ensure secure, least‑privilege access by owning configuration and governance of profiles, permission sets, and role hierarchies aligned with Contact Center needs. Identify opportunities to improve processes, workflows, routing, and system performance in the Contact Center environment. Manage data imports and updates, including deduplication, cleansing initiatives, and data governance enforcement. Support integration efforts with core internal systems, marketing automation platforms, billing solutions, and internal tools. Deliver training, onboarding, and ongoing support to drive strong user adoption. Troubleshoot issues proactively and serve as the go‑to expert for Salesforce reliability, scalability, and performance. Position Requirements
4 years of Salesforce Administration experience, ideally in an enterprise‑level or high‑velocity environment. Salesforce certifications, such as Administrator or Advanced Administrator, are preferred. Ability to work from our Austin headquarters at least four days per week, excluding approved time off and business travel. Additional Requirements
Strong expertise in Salesforce configuration, automation (Flows), data modeling, and security architecture. Experience supporting Contact Center or Service Cloud environments, including agent workflows, case management, routing, or telephony integrations. Proven ability in requirements gathering, process design, workflow mapping, and reporting/analytics. Background supporting Sales, Marketing, Customer Success, or cross‑functional GTM operations. Strong analytical skills, with the ability to turn CRM data into insights and actionable recommendations. Familiarity with integrations, connected apps, APIs, middleware, and data sync patterns. Hands‑on experience with lead routing, funnel analytics, lifecycle automation, or revenue operations tooling. Excellent communication skills and ability to influence stakeholders in a fast‑moving, high‑growth environment. Benefits
Competitive salary and performance‑based bonuses. Comprehensive voluntary Medical, Dental, and Vision coverage – Removery covers most of the cost. Optional coverages such as Short and Long‑term disability, Flexible Savings Accounts, etc. Three weeks of paid time off for new employees (accrued and prorated for partial year; tenured employees earn more). Eight (8) company‑paid holidays for new employees; tenured employees earn additional floating holidays. Full‑time employees receive eight hours of paid volunteer time per year. 401(k) retirement plan with generous company match. Referral bonus program. Employee assistance program – resources to help manage work‑life balance. Collaborative work environment with an amazing culture, committed to diversity and inclusion. Ongoing training and opportunities for advancement with a growing global company. One day per week of remote work flexibility. Equal Opportunity Employer
We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas. Equal Opportunity Employer. We are an affirmative action employer and we comply with E‑Verify. For details, locate the E‑Verify participation and right‑to‑work posters on our website. How to Apply
Send your resume to
careers@removery.com . If you don’t see the role you’re looking for or think you’d be a great fit, let us know.
#J-18808-Ljbffr
Join us at Removery – the global leader in laser tattoo removal. We aim to normalize tattoo removal and empower people to feel comfortable in their skin. Our commitment to quality service spans the entire tattoo removal and fading journey. Position Overview
As a Salesforce Administrator at our Austin headquarters, you will build and scale a next‑generation CRM platform. You will partner with Sales, Marketing, Customer Success, Product, Engineering, and Contact Center leadership to design intelligent workflows, optimize processes, and create an automated foundation that fuels Removery’s growth. Responsibilities
Administer day‑to‑day Salesforce operations, including user access, permissions, security controls, page layouts, objects, record types, and data governance. Build scalable automation (primarily using Flows) to replace manual processes and improve operational efficiency. Partner with cross‑functional stakeholders to map business processes, identify gaps, and design technical solutions. Translate business requirements into detailed user stories, functional specifications, and structured workflows. Analyze CRM usage patterns, funnel metrics, and customer service trends to recommend process improvements. Build dashboards and reports that surface insights such as case trends, SLA performance, agent productivity, lifecycle metrics, and GTM funnel health. Maintain documentation of data models, configurations, integrations, automations, and process maps. Collaborate on lead management flows, sales processes, customer lifecycle models, and AI‑powered workflow automations. Design, optimize, and maintain Service Cloud functionality supporting the Contact Center, including case management, omni‑channel routing, macros, and agent console configurations. Analyze operational bottlenecks with Contact Center leadership and design scalable workflows to reduce agent handle time. Support CTI/telephony integrations and related automations, including screen pops, routing logic, call dispositions, and agent productivity tooling. Ensure secure, least‑privilege access by owning configuration and governance of profiles, permission sets, and role hierarchies aligned with Contact Center needs. Identify opportunities to improve processes, workflows, routing, and system performance in the Contact Center environment. Manage data imports and updates, including deduplication, cleansing initiatives, and data governance enforcement. Support integration efforts with core internal systems, marketing automation platforms, billing solutions, and internal tools. Deliver training, onboarding, and ongoing support to drive strong user adoption. Troubleshoot issues proactively and serve as the go‑to expert for Salesforce reliability, scalability, and performance. Position Requirements
4 years of Salesforce Administration experience, ideally in an enterprise‑level or high‑velocity environment. Salesforce certifications, such as Administrator or Advanced Administrator, are preferred. Ability to work from our Austin headquarters at least four days per week, excluding approved time off and business travel. Additional Requirements
Strong expertise in Salesforce configuration, automation (Flows), data modeling, and security architecture. Experience supporting Contact Center or Service Cloud environments, including agent workflows, case management, routing, or telephony integrations. Proven ability in requirements gathering, process design, workflow mapping, and reporting/analytics. Background supporting Sales, Marketing, Customer Success, or cross‑functional GTM operations. Strong analytical skills, with the ability to turn CRM data into insights and actionable recommendations. Familiarity with integrations, connected apps, APIs, middleware, and data sync patterns. Hands‑on experience with lead routing, funnel analytics, lifecycle automation, or revenue operations tooling. Excellent communication skills and ability to influence stakeholders in a fast‑moving, high‑growth environment. Benefits
Competitive salary and performance‑based bonuses. Comprehensive voluntary Medical, Dental, and Vision coverage – Removery covers most of the cost. Optional coverages such as Short and Long‑term disability, Flexible Savings Accounts, etc. Three weeks of paid time off for new employees (accrued and prorated for partial year; tenured employees earn more). Eight (8) company‑paid holidays for new employees; tenured employees earn additional floating holidays. Full‑time employees receive eight hours of paid volunteer time per year. 401(k) retirement plan with generous company match. Referral bonus program. Employee assistance program – resources to help manage work‑life balance. Collaborative work environment with an amazing culture, committed to diversity and inclusion. Ongoing training and opportunities for advancement with a growing global company. One day per week of remote work flexibility. Equal Opportunity Employer
We are deeply committed to attracting talented team members from all backgrounds regardless of race, age, gender, ethnicity, religion, sexual orientation, disability status, or nationality. However, at this time, we are not sponsoring any Visas. Equal Opportunity Employer. We are an affirmative action employer and we comply with E‑Verify. For details, locate the E‑Verify participation and right‑to‑work posters on our website. How to Apply
Send your resume to
careers@removery.com . If you don’t see the role you’re looking for or think you’d be a great fit, let us know.
#J-18808-Ljbffr