Senior AI & CX Leader: Bot & IVR Automation

A telecommunications company is seeking a Senior Manager, AI & Customer Experience (CX) to lead AI-driven solutions enhancing customer and agent interactions. This role demands strategic oversight of automated systems, monitoring performance, and improving customer experiences through data-driven insights. Candidates should hold a Bachelor's degree and have 6-9 years of pertinent experience, alongside strong bilingual skills in English and Spanish. The position fosters leadership and analytical capabilities in a dynamic operational setting. #J-18808-Ljbffr