Asset Protection Coordinator
Hispanic Alliance for Career Enhancement, Medford, MA, United States
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Job Purpose and Summary: The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. It reports directly to the District Asset Protection Leader and involves close collaboration with store leadership and specialized divisions within the Asset Protection Department. The APC closely monitors all store activity and gathers information on theft and operational vulnerabilities. This high‑visibility position emphasizes customer service and preventing theft, not covert apprehending of shoplifters. APCs will wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities:
Provides attentive, friendly customer service. Greets all customers, answers general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.
Inspects high‑risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares External Theft reports in Aurora system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications:
Physical abilities to support the essential functions of the role, such as standing, moving throughout the store for the majority of work time, stooping, kneeling, crouching, reaching or grasping objects, and performing manual dexterity tasks like applying security tags and using keys to open/close locks.
Excellent observational skills and the ability to recall and describe detailed facts, read small print on labels, tags or containers, and see and hear effectively.
Ability to engage and communicate well with customers and provide excellent customer service.
Strong verbal and written communication skills; ability to prepare and submit external theft reports and communicate with Asset Protection and Store Leadership teams.
Work a flexible schedule that includes nights and weekends.
Responsibilities – % Time Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60% External Theft Reporting and review potential links of habitual offenders in Aurora System. Proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30% Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership – 10%
Preferred – Equivalent Experience
Preferred – High School Diploma or General Equivalent Development (GED)
Required – 1 to 3 years experience
1 to 3 years experience.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $17.00 – $26.00
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs.
Great benefits for great people
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/18/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr
Job Purpose and Summary: The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. It reports directly to the District Asset Protection Leader and involves close collaboration with store leadership and specialized divisions within the Asset Protection Department. The APC closely monitors all store activity and gathers information on theft and operational vulnerabilities. This high‑visibility position emphasizes customer service and preventing theft, not covert apprehending of shoplifters. APCs will wear specialized CVS store uniform as a deterrent to theft. The APC does not perform operational duties such as unloading truck deliveries or manning a POS terminal.
Primary Job Duties & Responsibilities:
Provides attentive, friendly customer service. Greets all customers, answers general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.
Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.
Inspects high‑risk product categories regularly to detect and deter theft activity.
Ensures use of approved asset/product protection equipment and the security labeling program.
Prepares External Theft reports in Aurora system as incidents occur and monitors feeds to gather and share intelligence on known repeat offenders with key stakeholders.
Required Qualifications:
Physical abilities to support the essential functions of the role, such as standing, moving throughout the store for the majority of work time, stooping, kneeling, crouching, reaching or grasping objects, and performing manual dexterity tasks like applying security tags and using keys to open/close locks.
Excellent observational skills and the ability to recall and describe detailed facts, read small print on labels, tags or containers, and see and hear effectively.
Ability to engage and communicate well with customers and provide excellent customer service.
Strong verbal and written communication skills; ability to prepare and submit external theft reports and communicate with Asset Protection and Store Leadership teams.
Work a flexible schedule that includes nights and weekends.
Responsibilities – % Time Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed – 60% External Theft Reporting and review potential links of habitual offenders in Aurora System. Proactive intelligence sharing with DAPL, ORC Team and Store Manager – 30% Monitor store compliance with AP related programs that prevent external theft. Take corrective action within this job description to remedy any vulnerabilities. Report findings to DAPL and Store Leadership – 10%
Preferred – Equivalent Experience
Preferred – High School Diploma or General Equivalent Development (GED)
Required – 1 to 3 years experience
1 to 3 years experience.
Anticipated Weekly Hours 40
Time Type Full time
Pay Range $17.00 – $26.00
Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and belongs.
Great benefits for great people
Affordable medical plan options,
a
401(k) plan
(including matching company contributions), and an
employee stock purchase plan .
No‑cost programs for all colleagues
including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
Benefit solutions that address the different needs and preferences of our colleagues
including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.
For more information, visit https://jobs.cvshealth.com/us/en/benefits
We anticipate the application window for this opening will close on: 05/18/2026
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
#J-18808-Ljbffr