Technical Writer with strong Service Now expertise
Ampstek, Houston, TX, United States
Role: Technical Writer with strong Service Now expertise
Location : Houston, TX ( Hybrid onsite )
Duration: 12+ Months
Domain -: Oil and Gas
We are seeking a highly skilled Technical Writer with strong Service Now expertise to support documentation needs for a leading energy client in Houston. The role requires close collaboration with product owners, platform architects, developers, and process SMEs to create clear, concise, and accurate technical content aligned to enterprise standards.
Key Responsibilities
• Develop high quality technical documentation for Service Now modules including ITSM, ITOM, HRSD, CSM, and custom applications.
• Create user guides, release notes, configuration documentation, workflow maps, and knowledge-base articles.
• Partner with Service Now platform teams to translate complex technical concepts into simple, consumable content for technical and business audiences.
• Maintain version control and documentation repositories (Confluence, SharePoint, or similar).
• Ensure all documentation aligns with organizational standards, security requirements, and compliance expectations.
• Conduct interviews, requirement walkthroughs, and system demos with SMEs to validate accuracy and completeness.
• Support continuous improvement of documentation processes and templates.
Required Qualifications
• 4–7 years of experience as a Technical Writer, with at least 2 years focused on Service Now documentation.
• Strong understanding of Service Now architecture, modules, workflows, and terminology.
• Demonstrated ability to write structured, concise, and user centric technical content.
• Proficiency with documentation tools such as Confluence, Jira, Service Now KB, SharePoint, or equivalent.
• Excellent communication, interviewing, and cross-functional collaboration skills.
• Ability to work onsite 3 days per week in the Houston Campus.
Preferred Qualifications
• Experience in the energy or industrial sector.
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Key Responsibilities
• Develop high quality technical documentation for Service Now modules including ITSM, ITOM, HRSD, CSM, and custom applications.
• Create user guides, release notes, configuration documentation, workflow maps, and knowledge-base articles.
• Partner with Service Now platform teams to translate complex technical concepts into simple, consumable content for technical and business audiences.
• Maintain version control and documentation repositories (Confluence, SharePoint, or similar).
• Ensure all documentation aligns with organizational standards, security requirements, and compliance expectations.
• Conduct interviews, requirement walkthroughs, and system demos with SMEs to validate accuracy and completeness.
• Support continuous improvement of documentation processes and templates.
Required Qualifications
• 4–7 years of experience as a Technical Writer, with at least 2 years focused on Service Now documentation.
• Strong understanding of Service Now architecture, modules, workflows, and terminology.
• Demonstrated ability to write structured, concise, and user centric technical content.
• Proficiency with documentation tools such as Confluence, Jira, Service Now KB, SharePoint, or equivalent.
• Excellent communication, interviewing, and cross-functional collaboration skills.
• Ability to work onsite 3 days per week in the Houston Campus.
Preferred Qualifications
• Experience in the energy or industrial sector.
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