Collections & Renewal Specialist
Advanced Management Group, Las Vegas, NV, United States
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Collections & Renewal Specialist Professional Las Vegas, NV, US
6 days ago Requisition ID: 1992
Salary: $65,000.00 Annually
Job Description We are seeking a detail‑oriented Collections & Renewals Specialist to join our multifamily property management team. This role is responsible for managing collections and delinquency processes across our property portfolio, coordinating resident lease renewals, and ensuring accuracy of accounts receivable through regular audits and reconciliation.
Position Duties and Responsibilities Current Resident Delinquency Collections
Monitor and manage delinquent accounts for current residents across the portfolio
Generate and distribute late notices according to state law requirements (3-day, 5-day, 7-day notices)
Follow up on payment promises and maintain detailed contact logs
Negotiate payment plans with residents experiencing financial hardship
Work collaboratively with property managers to minimize evictions while maintaining property revenue
Track delinquency percentages by property to ensure targets are met (3% or under)
Coordinate with on‑site teams regarding eviction proceedings when necessary
Ensure all collection activities comply with FDCPA while maintaining positive landlord‑tenant relationships
Prepare daily/weekly delinquency reports for property and regional management
Past Resident Collections
Manage collection efforts for accounts after move‑out or eviction
Calculate and verify final account statements including damages, unpaid rent, and fees
Process security deposit dispositions in accordance with state law timelines
Submit delinquent accounts to third‑party collection agencies when internal efforts are exhausted
Coordinate with legal counsel for pursuit of judgments when appropriate
Perform skip‑tracing activities to locate former residents
Negotiate settlements and payment arrangements on past‑due accounts
Report delinquent accounts to credit bureaus in compliance with FCRA requirements
Maintain detailed documentation for potential legal action
Track recovery rates and provide monthly reports on collection agency performance
Lease Renewal Coordination
Monitor lease expiration dates across the portfolio and initiate renewal process 60‑90 days in advance
Coordinate with property managers to determine renewal pricing strategies
Generate and distribute renewal offers to residents
Track renewal acceptance rates and follow up on pending decisions
Process lease renewal documentation and ensure proper execution
Maintain renewal tracking spreadsheets and dashboards
Provide weekly renewal status reports to management
Identify at‑risk renewals and coordinate retention efforts
Accounts Receivable Review & Record Keeping
Review accounts receivable regularly to ensure accuracy and completeness
Maintain accurate resident ledgers in property management software
Identify and escalated discrepancies in billing, payments, and account balances for resolution
Verify charges, credits, and adjustments to resident accounts are properly documented
Ensure all financial records are properly maintained for audit purposes
Support compliance with accounting standards and company policies through accurate record keeping
Administrative Duties
Maintain accurate and up‑to‑date resident files and documentation
Generate monthly collection reports and delinquency analysis for management review Position Qualifications
High school diploma or equivalent; Associate's degree in Business, Finance, or related field preferred
2+ years of experience in collections, accounts receivable, or property management
Experience with property management software (Yardi, RealPage, or similar platforms preferred)
Strong understanding of Fair Debt Collection Practices Act (FDCPA) and landlord‑tenant laws
Excellent communication and negotiation skills
Proficiency in Microsoft Office Suite, particularly Excel
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities
Preferred Qualifications
Experience in multifamily property management or real estate industry
Knowledge of lease agreements and rental property operations
Experience with financial reporting and analysis
Certification in property management (CPM, CAM, or similar) is a plus
Experience with collection agency management and skip‑tracing tools
Knowledge of credit reporting requirements and FCRA compliance
Core Competencies
Customer service orientation with ability to handle difficult conversations professionally
Analytical thinking and problem‑solving skills
Time management and ability to meet deadlines
Ethical conduct and ability to handle confidential information
Adaptability and willingness to learn new systems and processes
Ability to balance firm collection efforts with resident retention goals
Strong negotiation skills with empathy for resident circumstances
Work Conditions
Office environment with occasional travel to properties as needed
Standard business hours with occasional flexibility required during peak periods
May require some evening or weekend work during month‑end renewal seasons
Regular interaction with residents, property staff, vendors, and legal professionals
Competitive salary commensurate with experience
Comprehensive health, dental, and vision insurance
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Collections & Renewal Specialist Professional Las Vegas, NV, US
6 days ago Requisition ID: 1992
Salary: $65,000.00 Annually
Job Description We are seeking a detail‑oriented Collections & Renewals Specialist to join our multifamily property management team. This role is responsible for managing collections and delinquency processes across our property portfolio, coordinating resident lease renewals, and ensuring accuracy of accounts receivable through regular audits and reconciliation.
Position Duties and Responsibilities Current Resident Delinquency Collections
Monitor and manage delinquent accounts for current residents across the portfolio
Generate and distribute late notices according to state law requirements (3-day, 5-day, 7-day notices)
Follow up on payment promises and maintain detailed contact logs
Negotiate payment plans with residents experiencing financial hardship
Work collaboratively with property managers to minimize evictions while maintaining property revenue
Track delinquency percentages by property to ensure targets are met (3% or under)
Coordinate with on‑site teams regarding eviction proceedings when necessary
Ensure all collection activities comply with FDCPA while maintaining positive landlord‑tenant relationships
Prepare daily/weekly delinquency reports for property and regional management
Past Resident Collections
Manage collection efforts for accounts after move‑out or eviction
Calculate and verify final account statements including damages, unpaid rent, and fees
Process security deposit dispositions in accordance with state law timelines
Submit delinquent accounts to third‑party collection agencies when internal efforts are exhausted
Coordinate with legal counsel for pursuit of judgments when appropriate
Perform skip‑tracing activities to locate former residents
Negotiate settlements and payment arrangements on past‑due accounts
Report delinquent accounts to credit bureaus in compliance with FCRA requirements
Maintain detailed documentation for potential legal action
Track recovery rates and provide monthly reports on collection agency performance
Lease Renewal Coordination
Monitor lease expiration dates across the portfolio and initiate renewal process 60‑90 days in advance
Coordinate with property managers to determine renewal pricing strategies
Generate and distribute renewal offers to residents
Track renewal acceptance rates and follow up on pending decisions
Process lease renewal documentation and ensure proper execution
Maintain renewal tracking spreadsheets and dashboards
Provide weekly renewal status reports to management
Identify at‑risk renewals and coordinate retention efforts
Accounts Receivable Review & Record Keeping
Review accounts receivable regularly to ensure accuracy and completeness
Maintain accurate resident ledgers in property management software
Identify and escalated discrepancies in billing, payments, and account balances for resolution
Verify charges, credits, and adjustments to resident accounts are properly documented
Ensure all financial records are properly maintained for audit purposes
Support compliance with accounting standards and company policies through accurate record keeping
Administrative Duties
Maintain accurate and up‑to‑date resident files and documentation
Generate monthly collection reports and delinquency analysis for management review Position Qualifications
High school diploma or equivalent; Associate's degree in Business, Finance, or related field preferred
2+ years of experience in collections, accounts receivable, or property management
Experience with property management software (Yardi, RealPage, or similar platforms preferred)
Strong understanding of Fair Debt Collection Practices Act (FDCPA) and landlord‑tenant laws
Excellent communication and negotiation skills
Proficiency in Microsoft Office Suite, particularly Excel
Strong attention to detail and organizational skills
Ability to work independently and manage multiple priorities
Preferred Qualifications
Experience in multifamily property management or real estate industry
Knowledge of lease agreements and rental property operations
Experience with financial reporting and analysis
Certification in property management (CPM, CAM, or similar) is a plus
Experience with collection agency management and skip‑tracing tools
Knowledge of credit reporting requirements and FCRA compliance
Core Competencies
Customer service orientation with ability to handle difficult conversations professionally
Analytical thinking and problem‑solving skills
Time management and ability to meet deadlines
Ethical conduct and ability to handle confidential information
Adaptability and willingness to learn new systems and processes
Ability to balance firm collection efforts with resident retention goals
Strong negotiation skills with empathy for resident circumstances
Work Conditions
Office environment with occasional travel to properties as needed
Standard business hours with occasional flexibility required during peak periods
May require some evening or weekend work during month‑end renewal seasons
Regular interaction with residents, property staff, vendors, and legal professionals
Competitive salary commensurate with experience
Comprehensive health, dental, and vision insurance
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