Reservation Sales Agent - Remote
Mountain Time Vacation Rentals, Fort Collins, CO, United States
Overview
Reservation Sales Agent - Remote Optional
Are you a seasoned sales professional with a knack for converting customer and owner inquiries into customers and clients? We're seeking a dynamic Reservation Sales Agent to elevate our sales strategies and inspire our team to achieve exceptional results. Join our team where you'll be part of a dynamic reservation and owner relations department and shape exceptional stays for our guests while nurturing relations with our existing homeowners.
At Mountain Time Vacation Rentals, we're committed to reshaping the vacation rental experience while actively contributing to our communities. Our focus is crafting exceptional guest stays daily at our luxury vacation homes across Northern Colorado.
Our Core Values
Embracing Fun: Our workplace thrives on enthusiasm and joy, balancing productivity with enjoyment. Positivity is key as we celebrate successes and tackle challenges
Driven by Results: We go beyond goals, pushing boundaries with strategic planning and unwavering dedication to deliver outstanding outcomes for clients and guests
Community at Heart: Engaging and contributing to our local community is central to our ethos, fostering connections both internally and externally
Crafting Memorable Experiences: Exceeding expectations and creating unforgettable moments for guests and owners is our passion, achieved through top-notch amenities and personalized service
Job Description As a Reservation Sales Agent at Mountain Time Vacation Rentals, you will lead the Guest Experience and Owner Relations department. Your primary responsibility is to ensure our guests have an exceptional experience from the moment they inquire about our vacation homes. You\'ll build relationships with guests and owners through various communication channels and lead funnels, such as phone, text, web chat, and email. You will be the guiding voice for guests when booking one of our 175+ vacation homes and liaison for owner questions and inquiries.
Responsibilities
Sales Strategy: Execute our innovative sales strategies to surpass revenue and sales targets, continually optimizing approaches to drive growth
Sales Team Member: Work with our Sales Manager to drive the sales effort, meeting clear sales objectives and offering ongoing support to guests and homeowners to ensure goals are not just met but exceeded
Lead Generation Mastery: Leverage our lead funnel software (Track Pulse) to effectively convert Guest Leads into Bookings and owner Leads into Clients
Customer Conversion Excellence: Manage the sales pipeline to facilitate the conversion of leads into loyal repeat guests, ensuring meticulous follow-up and nurturing of client relationships
Guest Relations: Assist guests before, during, and after their stay to address issues promptly and ensure 5 Star Reviews
Owner Communication: Establish and nurture transparent communication channels with property owners, addressing concerns promptly and professionally. Maintain open dialogue to address inquiries and feedback, ensuring a high level of owner satisfaction
Owner Retention & Expansion: Execute department strategies to retain existing property owners
Issue Resolution & Feedback Collection: Swiftly address guest concerns and complaints, proactively seeking effective solutions to maintain high levels of satisfaction. Implement robust systems for collecting and analyzing guest feedback, driving continuous improvements to elevate the guest experience
Requirements Competencies
Sales Lead Funnel Management
Customer Relationship Management (CRM)
Customer Experience & Engagement
Hospitality Expertise
Negotiation Skills
Sales Management
Vacation Rental Knowledge
Sales Acumen
Conflict resolution
Able to type 50 WPM
Qualifications
2+ years recent experience in sales, hospitality, front desk, hotel and/or call centers
Familiar with lead tracking software and lead funnels
Must have high speed WIFI, quiet professional workspace
Working Conditions and Environment / Physical Demands
Schedule Tuesday-Saturday, 8a-5p, may vary by season
The ability to solve practical problems and interpret various instructions is necessary
Benefits Job Type:
Full-time, Remote Work Optional
Compensation:
Up to $55K per year based on experience
Full time 40 hours per week
$5,000+ Commission Bonus Program
Healthcare/Vision/Dental Benefits
Friends and Family Vacation Rental Discounts
2 Weeks Accrued Paid Leave (PTO)
Accrued sick time
Sales bonus program
Profit Sharing Plan Up to $3,200
#J-18808-Ljbffr
Are you a seasoned sales professional with a knack for converting customer and owner inquiries into customers and clients? We're seeking a dynamic Reservation Sales Agent to elevate our sales strategies and inspire our team to achieve exceptional results. Join our team where you'll be part of a dynamic reservation and owner relations department and shape exceptional stays for our guests while nurturing relations with our existing homeowners.
At Mountain Time Vacation Rentals, we're committed to reshaping the vacation rental experience while actively contributing to our communities. Our focus is crafting exceptional guest stays daily at our luxury vacation homes across Northern Colorado.
Our Core Values
Embracing Fun: Our workplace thrives on enthusiasm and joy, balancing productivity with enjoyment. Positivity is key as we celebrate successes and tackle challenges
Driven by Results: We go beyond goals, pushing boundaries with strategic planning and unwavering dedication to deliver outstanding outcomes for clients and guests
Community at Heart: Engaging and contributing to our local community is central to our ethos, fostering connections both internally and externally
Crafting Memorable Experiences: Exceeding expectations and creating unforgettable moments for guests and owners is our passion, achieved through top-notch amenities and personalized service
Job Description As a Reservation Sales Agent at Mountain Time Vacation Rentals, you will lead the Guest Experience and Owner Relations department. Your primary responsibility is to ensure our guests have an exceptional experience from the moment they inquire about our vacation homes. You\'ll build relationships with guests and owners through various communication channels and lead funnels, such as phone, text, web chat, and email. You will be the guiding voice for guests when booking one of our 175+ vacation homes and liaison for owner questions and inquiries.
Responsibilities
Sales Strategy: Execute our innovative sales strategies to surpass revenue and sales targets, continually optimizing approaches to drive growth
Sales Team Member: Work with our Sales Manager to drive the sales effort, meeting clear sales objectives and offering ongoing support to guests and homeowners to ensure goals are not just met but exceeded
Lead Generation Mastery: Leverage our lead funnel software (Track Pulse) to effectively convert Guest Leads into Bookings and owner Leads into Clients
Customer Conversion Excellence: Manage the sales pipeline to facilitate the conversion of leads into loyal repeat guests, ensuring meticulous follow-up and nurturing of client relationships
Guest Relations: Assist guests before, during, and after their stay to address issues promptly and ensure 5 Star Reviews
Owner Communication: Establish and nurture transparent communication channels with property owners, addressing concerns promptly and professionally. Maintain open dialogue to address inquiries and feedback, ensuring a high level of owner satisfaction
Owner Retention & Expansion: Execute department strategies to retain existing property owners
Issue Resolution & Feedback Collection: Swiftly address guest concerns and complaints, proactively seeking effective solutions to maintain high levels of satisfaction. Implement robust systems for collecting and analyzing guest feedback, driving continuous improvements to elevate the guest experience
Requirements Competencies
Sales Lead Funnel Management
Customer Relationship Management (CRM)
Customer Experience & Engagement
Hospitality Expertise
Negotiation Skills
Sales Management
Vacation Rental Knowledge
Sales Acumen
Conflict resolution
Able to type 50 WPM
Qualifications
2+ years recent experience in sales, hospitality, front desk, hotel and/or call centers
Familiar with lead tracking software and lead funnels
Must have high speed WIFI, quiet professional workspace
Working Conditions and Environment / Physical Demands
Schedule Tuesday-Saturday, 8a-5p, may vary by season
The ability to solve practical problems and interpret various instructions is necessary
Benefits Job Type:
Full-time, Remote Work Optional
Compensation:
Up to $55K per year based on experience
Full time 40 hours per week
$5,000+ Commission Bonus Program
Healthcare/Vision/Dental Benefits
Friends and Family Vacation Rental Discounts
2 Weeks Accrued Paid Leave (PTO)
Accrued sick time
Sales bonus program
Profit Sharing Plan Up to $3,200
#J-18808-Ljbffr