
Senior SaaS Product Support Manager (Remote)
Relativity, Des Moines, IA, United States
A leading technology company is seeking a Product Support Manager to oversee and enhance the support team's performance and customer satisfaction. Responsibilities include managing ticket queues, collaborating with cross-functional teams, and ensuring adherence to company policies. The ideal candidate has at least three years of experience in technical support, strong communication skills, and a customer-focused approach. This remote/hybrid role offers a competitive salary range of $93,000 – $140,000, dependent on experience and qualifications.
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