Remote Customer Service Professional - Phone, Chat, Email (entry level)
CONVENANT ACADEMY, Macon, GA, United States
Remote Customer Service Professional - Phone, Chat, Email (entry level)
Remote Customer Service Professional - Phone, Chat, Email (entry level)
About the job Remote Customer Service Professional - Phone, Chat, Email (entry level) Remote Customer Service Professional - Phone, Chat, Email
Company Overview:
Covenant Academy is a K-12 classical Christian school that equips students for life, college, and beyond, using the time-tested tools of classical methodology. All subjects are taught through the lens of a Christian worldview. Our students are engaged by a supportive community of involved parents and faculty who are talented, caring, and godly. Covenant endeavors to see the character of Christ formed in each students life, while providing an educational program of academic excellence.
This is a full-time, remote position with Convenant Academy. As a remote customer service professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to our clients and tenants.
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients and tenants. You will serve as the first point of contact for any questions, concerns, or issues they may have.
Responsibilities
Respond to phone, chat, and email inquiries in a timely and professional manner
Provide accurate and helpful information to clients and tenants
Assist with general inquiries, maintenance requests, and lease inquiries
Troubleshoot and resolve any customer service issues
Maintain a high level of customer satisfaction and ensure a positive customer experience
Collaborate with team members to ensure all inquiries are handled efficiently and effectively
Keep detailed records of all customer interactions and follow up as needed
Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants
Assist with other administrative tasks as needed
Requirements
High school diploma or equivalent
Previous customer service experience, preferably in a remote setting
Excellent communication skills, both written and verbal
Ability to multitask and prioritize tasks effectively
Strong problem-solving skills
Proficient in using various computer programs and systems
Ability to work independently and in a team environment
Availability to work a full-time schedule, including some evenings and weekends as needed
Work from the comfort of your own home
Comprehensive training and support
Opportunities for career growth and development
Collaborative and supportive work environment
Paid time off and holidays
Great Atmosphere - We are all about supporting each other while encouraging your career development!
Awesome Benefits - We offer a competitive wage, generous paid-time off, medical, dental, vision, HSA, maternity pay, 401k + company match, continuing education allowance, pet care benefits, and more!
Flexible Schedule
Career Advancement Opportunities- We pride ourselves on growing from within!
If you are a customer service professional who is passionate about providing exceptional service and enjoys working in a remote setting, we encourage you to apply for this exciting opportunity with Convenant Academy Join our team and help us continue to provide top-notch service to our stendents.
Join Covenant Academy is a K-12 classical Christian school Be part of our integrated team, Students dreams a reality. Apply now!
#J-18808-Ljbffr
About the job Remote Customer Service Professional - Phone, Chat, Email (entry level) Remote Customer Service Professional - Phone, Chat, Email
Company Overview:
Covenant Academy is a K-12 classical Christian school that equips students for life, college, and beyond, using the time-tested tools of classical methodology. All subjects are taught through the lens of a Christian worldview. Our students are engaged by a supportive community of involved parents and faculty who are talented, caring, and godly. Covenant endeavors to see the character of Christ formed in each students life, while providing an educational program of academic excellence.
This is a full-time, remote position with Convenant Academy. As a remote customer service professional, you will have the opportunity to work from the comfort of your own home while providing excellent customer service to our clients and tenants.
Job Description:
We are seeking a highly motivated and customer-focused individual to join our team as a Remote Customer Service Professional. In this role, you will be responsible for handling phone, chat, and email inquiries from our clients and tenants. You will serve as the first point of contact for any questions, concerns, or issues they may have.
Responsibilities
Respond to phone, chat, and email inquiries in a timely and professional manner
Provide accurate and helpful information to clients and tenants
Assist with general inquiries, maintenance requests, and lease inquiries
Troubleshoot and resolve any customer service issues
Maintain a high level of customer satisfaction and ensure a positive customer experience
Collaborate with team members to ensure all inquiries are handled efficiently and effectively
Keep detailed records of all customer interactions and follow up as needed
Stay up-to-date on company policies and procedures to provide accurate information to clients and tenants
Assist with other administrative tasks as needed
Requirements
High school diploma or equivalent
Previous customer service experience, preferably in a remote setting
Excellent communication skills, both written and verbal
Ability to multitask and prioritize tasks effectively
Strong problem-solving skills
Proficient in using various computer programs and systems
Ability to work independently and in a team environment
Availability to work a full-time schedule, including some evenings and weekends as needed
Work from the comfort of your own home
Comprehensive training and support
Opportunities for career growth and development
Collaborative and supportive work environment
Paid time off and holidays
Great Atmosphere - We are all about supporting each other while encouraging your career development!
Awesome Benefits - We offer a competitive wage, generous paid-time off, medical, dental, vision, HSA, maternity pay, 401k + company match, continuing education allowance, pet care benefits, and more!
Flexible Schedule
Career Advancement Opportunities- We pride ourselves on growing from within!
If you are a customer service professional who is passionate about providing exceptional service and enjoys working in a remote setting, we encourage you to apply for this exciting opportunity with Convenant Academy Join our team and help us continue to provide top-notch service to our stendents.
Join Covenant Academy is a K-12 classical Christian school Be part of our integrated team, Students dreams a reality. Apply now!
#J-18808-Ljbffr