Marketing & Customer Experience Coordinator

Benefits: Competitive salary Training & development SERVPRO of Brunswick is seeking a driven and organized Marketing & Customer Experience Coordinator to support marketing initiatives across three franchise locations while serving as a key point of contact for residential restoration clients. This dual‑function role is ideal for a detail‑oriented professional who thrives in a fast‑paced environment and is equally comfortable crafting compelling content and communicating with customers during what are often stressful situations. Key Responsibilities Marketing & Brand Management Develop and execute social media content across platforms (Facebook, Instagram, LinkedIn, Google Business, and TikTok) for three franchise locations Maintain consistent brand voice and visual standards aligned with both SERVPRO corporate guidelines Create content calendars, campaigns, and promotional materials to support lead generation and community engagement Monitor analytics and report on social media performance, engagement, and reach Coordinate with franchise owner to align marketing efforts with operational capacity and seasonal demand Support local SEO efforts, Google Business Profile management, and online reputation monitoring Customer Communications & Job Liaison Serve as the primary point of contact for residential restoration clients throughout the duration of their job Provide daily status updates to homeowners regarding job progress, crew scheduling, and next steps Ensure a high level of empathy, professionalism, and clarity in all customer interactions Coordinate internally with production teams to gather accurate job status information Document customer communications and elevate concerns to the appropriate team member promptly Collect post‑job customer feedback and assist with follow‑up satisfaction outreach Qualifications Required 2+ years of experience in marketing, communications, or a customer‑facing coordination role Proficiency with social media platforms and content creation tools (Canva, & Meta Business Suite) Exceptional written and verbal communication skills Strong organizational skills with the ability to manage multiple priorities simultaneously Reliable, self‑motivated, and able to work independently with minimal supervision Preferred Experience in the restoration, construction, insurance, or home services industry Familiarity with CRM or job management platforms Experience managing social media or marketing for multiple locations or brands Background in client‑facing project communication #J-18808-Ljbffr