Call Center Representative
Johnson Fitness, Hoffman Corners, WI, United States
Position Overview
Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.
Responsibilities
Maintain good attendance and adherence to schedule.
Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.
Support multiple queues.
Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost‑effective way.
Create parts orders; dispatch service technicians; collect billing information.
Document and maintain comprehensive customer case records.
Efficiently utilize tools and resources.
Achieve and maintain posted KPIs including contacts, order accuracy, availability, and quality.
Promote a positive and collaborative team atmosphere with co‑workers.
Build and maintain working knowledge of products.
Complete all required training and ongoing education.
Other duties as assigned.
Qualifications
Minimum high school diploma or equivalent.
Demonstrated customer service experience.
Minimum of 1 year call center experience preferred.
Working knowledge and experience with Microsoft Office suite or comparable software.
Excellent written and verbal communication skills.
Critical thinking skills to analyze and solve problems.
Benefits
Health & Dental Insurance.
Company paid Life Insurance.
401(k).
Paid Time Off benefits.
Free access to our state‑of‑the‑art onsite workout facility.
Product discounts.
Wellness programs.
Free Yoga and workout classes.
Opportunities to earn more PTO.
Hours:
8am-5pm Monday-Friday, no nights or weekends!
Location:
Cottage Grove, WI – 100% onsite.
EOE/M/W/Vet/Disability
#J-18808-Ljbffr
Responsibilities
Maintain good attendance and adherence to schedule.
Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.
Support multiple queues.
Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost‑effective way.
Create parts orders; dispatch service technicians; collect billing information.
Document and maintain comprehensive customer case records.
Efficiently utilize tools and resources.
Achieve and maintain posted KPIs including contacts, order accuracy, availability, and quality.
Promote a positive and collaborative team atmosphere with co‑workers.
Build and maintain working knowledge of products.
Complete all required training and ongoing education.
Other duties as assigned.
Qualifications
Minimum high school diploma or equivalent.
Demonstrated customer service experience.
Minimum of 1 year call center experience preferred.
Working knowledge and experience with Microsoft Office suite or comparable software.
Excellent written and verbal communication skills.
Critical thinking skills to analyze and solve problems.
Benefits
Health & Dental Insurance.
Company paid Life Insurance.
401(k).
Paid Time Off benefits.
Free access to our state‑of‑the‑art onsite workout facility.
Product discounts.
Wellness programs.
Free Yoga and workout classes.
Opportunities to earn more PTO.
Hours:
8am-5pm Monday-Friday, no nights or weekends!
Location:
Cottage Grove, WI – 100% onsite.
EOE/M/W/Vet/Disability
#J-18808-Ljbffr