Customer Service Representative II
Bron Tapes, Charlotte, NC, United States
Job Description
Do you enjoy helping customers and solving problems? We are actively seeking a talented Customer Service Representative to join us! As a CSR II with Bron, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve.
You will know you're a great fit for this position if you enjoy talking with customers, are a self‑starter, detail oriented, and can work quickly and accurately against deadlines.
Starting pay is $22 - $32/DOE per hour plus benefits. Open until filled.
Who is Bron Tapes?
Bron Tapes is the premier producer, distributor, and converter of pressure sensitive tapes, adhesives, and innovative solutions in North America.
We pledge to provide our customers with exceptional service and quality products at competitive prices.
We were founded in Denver, CO in 1977 and are proud to celebrate 45 years of success!
We have 10 locations across the country and are growing!
Job Summary As a CSR II with Bron, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve. You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.
Essential Duties & Responsibilities
Order entry and management; Ability to interact and effectively manage various types of customer portals for order management
Inventory management; efficiently locate available inventory, including similar sizes or colors if exact matches are unavailable. Communicate inventory issues to appropriate personnel
Providing order status, product information, account status, pricing, or service to customers and Application Specialists in a timely manner
Communicating with customers via phone and email in a professional manner
Maintaining close and effective communication with co-workers in sales, office, and warehouse
Creation and maintenance of records relating to customer and vendor transactions; processing customer payments and documents.
Support local and company-wide sales goals
Basic understanding of the estimating process to build quotes based on provided information; Demonstrate understanding of Bron products and suggest and quote products based on customer needs/order history.
Resource for teammates on CSR databases
Assess/qualify new leads for sales representative engagement adhering to process
Effectively handle release-upon-request blankets, dock date blankets, and stocking agreements, to ensure accurate processing.
Ensure accurate and up-to-date information by identifying and addressing any inconsistencies with the appropriate departments.
Other duties as assigned
Requirements Qualifications, Knowledge, & Skills:
Minimum 3 years’ experience in customer service
Thrive in fast paced office with ability to multi-task
Strong basic math skills for conversion of different units of measure, both metric and imperial
Proficient with Microsoft 356; intermediate skills in Excel
Great communication skills, written and verbal
Superior attention to detail and organizational skills
Experience with NetSuite required
Experience with HubSpot desired
Ability to independently prioritize and manage workload effectively
High School Diploma or GED/Equivalent is required
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Benefits Bron Tapes offers a full benefits package after 30 days of employment.
401k with match (after 60 days of employment)
Medical – United Healthcare
Dental – United Healthcare
Vision – United Healthcare
Flexible Spending Accounts
Short- and Long-Term Disability Insurance
Life Insurance
Employee Assistance Program (EAP)
MetLifePlans (Accident, Legal, Critical Illness & Hospital Indemnity)
ID Theft Protection
Paid Vacation and Sick Time
Bron Tapes, Inc (including all subsidiaries: Bron Converting, Inc., Bron Aerotech, Inc., and Bron Holding, Inc.) is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, marital status, veteran status or any other basis covered by appropriate law. Any questions about our EEO policy should be directed to Human Resources.
Bron Tapes is an E-Verify employer.
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You will know you're a great fit for this position if you enjoy talking with customers, are a self‑starter, detail oriented, and can work quickly and accurately against deadlines.
Starting pay is $22 - $32/DOE per hour plus benefits. Open until filled.
Who is Bron Tapes?
Bron Tapes is the premier producer, distributor, and converter of pressure sensitive tapes, adhesives, and innovative solutions in North America.
We pledge to provide our customers with exceptional service and quality products at competitive prices.
We were founded in Denver, CO in 1977 and are proud to celebrate 45 years of success!
We have 10 locations across the country and are growing!
Job Summary As a CSR II with Bron, you’ll assist customers with placing orders, handle inbound phone calls, and support company sales goals. This is a great opportunity to join a growing company and work collaboratively with multiple departments to solve problems for the customers we serve. You will know you're a great fit for this position if you enjoy talking with customers, are a self-starter, detail oriented, and can work quickly and accurately against deadlines.
Essential Duties & Responsibilities
Order entry and management; Ability to interact and effectively manage various types of customer portals for order management
Inventory management; efficiently locate available inventory, including similar sizes or colors if exact matches are unavailable. Communicate inventory issues to appropriate personnel
Providing order status, product information, account status, pricing, or service to customers and Application Specialists in a timely manner
Communicating with customers via phone and email in a professional manner
Maintaining close and effective communication with co-workers in sales, office, and warehouse
Creation and maintenance of records relating to customer and vendor transactions; processing customer payments and documents.
Support local and company-wide sales goals
Basic understanding of the estimating process to build quotes based on provided information; Demonstrate understanding of Bron products and suggest and quote products based on customer needs/order history.
Resource for teammates on CSR databases
Assess/qualify new leads for sales representative engagement adhering to process
Effectively handle release-upon-request blankets, dock date blankets, and stocking agreements, to ensure accurate processing.
Ensure accurate and up-to-date information by identifying and addressing any inconsistencies with the appropriate departments.
Other duties as assigned
Requirements Qualifications, Knowledge, & Skills:
Minimum 3 years’ experience in customer service
Thrive in fast paced office with ability to multi-task
Strong basic math skills for conversion of different units of measure, both metric and imperial
Proficient with Microsoft 356; intermediate skills in Excel
Great communication skills, written and verbal
Superior attention to detail and organizational skills
Experience with NetSuite required
Experience with HubSpot desired
Ability to independently prioritize and manage workload effectively
High School Diploma or GED/Equivalent is required
Physical Requirements
Prolonged periods of sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Benefits Bron Tapes offers a full benefits package after 30 days of employment.
401k with match (after 60 days of employment)
Medical – United Healthcare
Dental – United Healthcare
Vision – United Healthcare
Flexible Spending Accounts
Short- and Long-Term Disability Insurance
Life Insurance
Employee Assistance Program (EAP)
MetLifePlans (Accident, Legal, Critical Illness & Hospital Indemnity)
ID Theft Protection
Paid Vacation and Sick Time
Bron Tapes, Inc (including all subsidiaries: Bron Converting, Inc., Bron Aerotech, Inc., and Bron Holding, Inc.) is an equal opportunity employer. All employment is decided on the basis of qualifications, merit, and business need, qualified persons will not be denied employment opportunity based on race, color, national origin, religion, sex, sexual orientation, gender identity, age, disability, genetic information, marital status, veteran status or any other basis covered by appropriate law. Any questions about our EEO policy should be directed to Human Resources.
Bron Tapes is an E-Verify employer.
#J-18808-Ljbffr