Financial Aid Counselor II
NMSU, Las Cruces, NM, United States
Position Details
Title:
Financial Aid Counselor II
College/Division:
DACC Doña Ana CC
Department:
941660-DACC FINANCIAL AID SVCS
Location:
Doña Ana Community College (Offsite locations: East Mesa Campus/Espina Campus/Sunland Park)
Target Hourly/Salary Rate:
$53,165.80 - $67,786.96 (Commensurate with qualifications.)
Appointment Full-time Equivalency:
1.0
FLSA Status:
Exempt
Bargaining Unit Announcement:
This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Standard Work Schedule:
Shift: Other Shift. Standard: M-F, 8-5, but will have occasional work beyond these hours depending on events, time of the year, or outreach commitments.
Job Duties and Responsibilities The Financial Aid Advisor provides comprehensive guidance to prospective and current students and their families throughout the financial aid process. This role includes counseling on funding options, determining eligibility, awarding aid in compliance with federal, state, and institutional regulations, and supporting student success through financial literacy, outreach, and retention efforts.
Student Advising & Counseling
Advise students and families on financial aid programs, including federal, state, institutional, and private funding
Assist with FAFSA completion, application requirements, deadlines, and dependency status
Counsel students on satisfactory academic progress (SAP), including GPA and completion requirements
Provide guidance on loan borrowing, repayment options, default prevention, and financial literacy
Advise students on the financial aid impact of dropping or withdrawing from courses
Develop academic plans for students not meeting SAP standards
Consult students on financial responsibility and refer to additional resources (e.g., WIOA, emergency aid, DVR)
Financial Aid Processing & Compliance
Review, verify, and package financial aid applications based on eligibility and enrollment
Perform need analysis, income and cost of attendance adjustments, and resolve over‑awards
Exercise professional judgment in evaluating special and unusual circumstances
Process appeals and prepare cases for committee review
Review and approve loan requests, including prorations and aggregate limits
Monitor and award specialized aid programs (e.g., Pell, waivers, summer crossover)
Ensure compliance with all federal, state, and institutional regulations
Outreach & Student Engagement
Conduct financial aid presentations, workshops, and FAFSA completion events on and off campus
Provide in‑person loan counseling and entrance counseling sessions
Serve as a resource for high school counselors and community partners
Participate in new student orientation and recruitment activities
Respond to student inquiries and provide timely support via multiple communication channels
Data Management & Systems
Utilize systems such as Banner, Cognos, NSLDS, COD, BDMS, and Quick Connect
Maintain accurate student records and documentation
Perform data analysis, reporting, and file troubleshooting
Track and report outcomes for counseling sessions and default prevention efforts
Compliance, Training & Program Support
Stay current on financial aid regulations through ongoing training
Assist in developing and updating policies, procedures, and training materials
Participate in audits, reporting, and accreditation‑related activities
Collaborate with campus departments to resolve operational issues
Support departmental operations, including coverage for front‑line services
Student Success & Retention Support
Monitor academic progress and early alert systems (e.g., Quick Connect)
Communicate with students regarding appeal conditions and progress requirements
Support retention initiatives through proactive advising and intervention
Supervisory Duties
Provide guidance and training to staff and student employees
Assist in overseeing workflow and ensuring compliance with policies and procedures
Qualifications Required Education and Experience:
Associate's Degree + 4 years of relevant experience or a Bachelor's degree + 2 years of relevant experience.
Preferred Qualifications:
Preferred experience in financial aid or higher education.
Preferred Spanish speaker.
Working Conditions and Physical Effort Environment:
Work is normally performed in a typical interior/office work environment.
Physical Effort:
No or very limited physical effort required.
Lifting Requirements:
Requires handling of average‑weight objects up to 10 pounds or some standing or walking.
Risk:
No or very limited exposure to physical risk.
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Financial Aid Counselor II
College/Division:
DACC Doña Ana CC
Department:
941660-DACC FINANCIAL AID SVCS
Location:
Doña Ana Community College (Offsite locations: East Mesa Campus/Espina Campus/Sunland Park)
Target Hourly/Salary Rate:
$53,165.80 - $67,786.96 (Commensurate with qualifications.)
Appointment Full-time Equivalency:
1.0
FLSA Status:
Exempt
Bargaining Unit Announcement:
This is NOT a bargaining unit position with American Federation of State, County & Municipal Employees (AFSCME).
Standard Work Schedule:
Shift: Other Shift. Standard: M-F, 8-5, but will have occasional work beyond these hours depending on events, time of the year, or outreach commitments.
Job Duties and Responsibilities The Financial Aid Advisor provides comprehensive guidance to prospective and current students and their families throughout the financial aid process. This role includes counseling on funding options, determining eligibility, awarding aid in compliance with federal, state, and institutional regulations, and supporting student success through financial literacy, outreach, and retention efforts.
Student Advising & Counseling
Advise students and families on financial aid programs, including federal, state, institutional, and private funding
Assist with FAFSA completion, application requirements, deadlines, and dependency status
Counsel students on satisfactory academic progress (SAP), including GPA and completion requirements
Provide guidance on loan borrowing, repayment options, default prevention, and financial literacy
Advise students on the financial aid impact of dropping or withdrawing from courses
Develop academic plans for students not meeting SAP standards
Consult students on financial responsibility and refer to additional resources (e.g., WIOA, emergency aid, DVR)
Financial Aid Processing & Compliance
Review, verify, and package financial aid applications based on eligibility and enrollment
Perform need analysis, income and cost of attendance adjustments, and resolve over‑awards
Exercise professional judgment in evaluating special and unusual circumstances
Process appeals and prepare cases for committee review
Review and approve loan requests, including prorations and aggregate limits
Monitor and award specialized aid programs (e.g., Pell, waivers, summer crossover)
Ensure compliance with all federal, state, and institutional regulations
Outreach & Student Engagement
Conduct financial aid presentations, workshops, and FAFSA completion events on and off campus
Provide in‑person loan counseling and entrance counseling sessions
Serve as a resource for high school counselors and community partners
Participate in new student orientation and recruitment activities
Respond to student inquiries and provide timely support via multiple communication channels
Data Management & Systems
Utilize systems such as Banner, Cognos, NSLDS, COD, BDMS, and Quick Connect
Maintain accurate student records and documentation
Perform data analysis, reporting, and file troubleshooting
Track and report outcomes for counseling sessions and default prevention efforts
Compliance, Training & Program Support
Stay current on financial aid regulations through ongoing training
Assist in developing and updating policies, procedures, and training materials
Participate in audits, reporting, and accreditation‑related activities
Collaborate with campus departments to resolve operational issues
Support departmental operations, including coverage for front‑line services
Student Success & Retention Support
Monitor academic progress and early alert systems (e.g., Quick Connect)
Communicate with students regarding appeal conditions and progress requirements
Support retention initiatives through proactive advising and intervention
Supervisory Duties
Provide guidance and training to staff and student employees
Assist in overseeing workflow and ensuring compliance with policies and procedures
Qualifications Required Education and Experience:
Associate's Degree + 4 years of relevant experience or a Bachelor's degree + 2 years of relevant experience.
Preferred Qualifications:
Preferred experience in financial aid or higher education.
Preferred Spanish speaker.
Working Conditions and Physical Effort Environment:
Work is normally performed in a typical interior/office work environment.
Physical Effort:
No or very limited physical effort required.
Lifting Requirements:
Requires handling of average‑weight objects up to 10 pounds or some standing or walking.
Risk:
No or very limited exposure to physical risk.
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