Customer Service Representative I - NJ
AnazaoHealth, Mount Laurel, NJ, United States
Who we are – At AnazaoHealth, we’re all about creating personalized medications that truly make a difference.
As a specialty compounding pharmacy, we serve the nuclear medicine and pain management markets, provide drugs for clinical trials, and support wellness with tailored solutions.
With pharmacies in Tampa, Las Vegas, and New Jersey, our teams are dedicated to improving lives through innovation, quality, and care.
We’re growing fast and looking for passionate people to join us on our journey.
Summary About the job: Answers telephone, interacts with customers, and records information on a computer for customer service by performing the following duties.
Essential Duties and Responsibilities
Answer customer calls to process prescription orders and handle inquiries about billing, order status, delivery, and other information
Provide product information, product literature, and customer order status
Call patients for their monthly refills or clarification on orders, e.g., address or birth date
Receive and process prescriptions via fax, mail and eRx
Verify and/or update the accuracy of patient information, i.e., address, allergies, etc.
Ensure security of Protected Health Information as per HIPAA requirements
Process payment: credit card; when appropriate
Understand the different states’ regulations
Create a refill request via fax or eRx
May serve as a role model for the purposes of training new personnel
Maintain a clean, orderly work environment
Note: The above statements describe the general nature and level of the work being performed and may not constitute a complete list of all responsibilities.
Job duties can change at any time as directed by management.
They do not establish a contract for employment and are subject to change at the discretion of the employer.
Qualified Candidates Will Have
Must be willing to take and pass New Jersey Pharmacy certification within 90 days of employment.
High school diploma or general education degree (GED)
At least one-year related experience and/or training, or an equivalent combination of education and experience
Strong communication skills, be organized, and detail oriented
Intermediate computer skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
Enthusiastic, professional, and self‑directed interest
What's on offer? At AnazaoHealth, you’ll find plenty of opportunities to grow and make an impact.
We offer competitive pay, a comprehensive benefits package (including 401(k), health insurance coverage for you and your dependents, paid holidays, PTO, and volunteer paid time off), and a supportive workplace where your ideas and talents can shine.
We’re proud to be an Equal Opportunity Employer and maintain a drug‑free workplace.
We are committed to building an inclusive environment where everyone feels welcome.
#J-18808-Ljbffr
As a specialty compounding pharmacy, we serve the nuclear medicine and pain management markets, provide drugs for clinical trials, and support wellness with tailored solutions.
With pharmacies in Tampa, Las Vegas, and New Jersey, our teams are dedicated to improving lives through innovation, quality, and care.
We’re growing fast and looking for passionate people to join us on our journey.
Summary About the job: Answers telephone, interacts with customers, and records information on a computer for customer service by performing the following duties.
Essential Duties and Responsibilities
Answer customer calls to process prescription orders and handle inquiries about billing, order status, delivery, and other information
Provide product information, product literature, and customer order status
Call patients for their monthly refills or clarification on orders, e.g., address or birth date
Receive and process prescriptions via fax, mail and eRx
Verify and/or update the accuracy of patient information, i.e., address, allergies, etc.
Ensure security of Protected Health Information as per HIPAA requirements
Process payment: credit card; when appropriate
Understand the different states’ regulations
Create a refill request via fax or eRx
May serve as a role model for the purposes of training new personnel
Maintain a clean, orderly work environment
Note: The above statements describe the general nature and level of the work being performed and may not constitute a complete list of all responsibilities.
Job duties can change at any time as directed by management.
They do not establish a contract for employment and are subject to change at the discretion of the employer.
Qualified Candidates Will Have
Must be willing to take and pass New Jersey Pharmacy certification within 90 days of employment.
High school diploma or general education degree (GED)
At least one-year related experience and/or training, or an equivalent combination of education and experience
Strong communication skills, be organized, and detail oriented
Intermediate computer skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to add, subtract, multiply, and divide all units of measure, using whole numbers, common fractions, and decimals
Enthusiastic, professional, and self‑directed interest
What's on offer? At AnazaoHealth, you’ll find plenty of opportunities to grow and make an impact.
We offer competitive pay, a comprehensive benefits package (including 401(k), health insurance coverage for you and your dependents, paid holidays, PTO, and volunteer paid time off), and a supportive workplace where your ideas and talents can shine.
We’re proud to be an Equal Opportunity Employer and maintain a drug‑free workplace.
We are committed to building an inclusive environment where everyone feels welcome.
#J-18808-Ljbffr