Customer Service/ Inbound Sales Representative Onsite
Concentrix, Hickory, NC, United States
Job Title
Customer Service/ Inbound Sales Representative Onsite
Job Description The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.
What You Will Do In This Role
Provide inbound customer support.
Help customers resolve technical issues.
Assist in correcting billing concerns.
Ensure the appropriateness of social media content.
Deliver expert customer experiences…with a smile.
Your Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
High school diploma with six months of sales experience preferred
Demonstrated sales technique and product knowledge preferred
Courteous with strong customer service orientation
Eagerness to learn new technologies
Ability to effectively communicate, both written and verbally
Proficiency in fast‑paced multi‑tasking
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
Must reside in the United States or have a valid U.S. address for residence.
Benefits
The base salary range for this position is $16‑$17/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees include medical, dental, vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
A modern, state‑of‑the‑art office setting with advanced technologies and a great team.
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
A range of other perks and benefits.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
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Job Description The Advisor II, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client’s product or services.
What You Will Do In This Role
Provide inbound customer support.
Help customers resolve technical issues.
Assist in correcting billing concerns.
Ensure the appropriateness of social media content.
Deliver expert customer experiences…with a smile.
Your Qualifications Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Representative role include:
High school diploma with six months of sales experience preferred
Demonstrated sales technique and product knowledge preferred
Courteous with strong customer service orientation
Eagerness to learn new technologies
Ability to effectively communicate, both written and verbally
Proficiency in fast‑paced multi‑tasking
Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner
Must reside in the United States or have a valid U.S. address for residence.
Benefits
The base salary range for this position is $16‑$17/hr (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees include medical, dental, vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days.
DailyPay enrollment option to access pay "early," when you want it.
Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more.
Health and wellness programs with trained partners to help promote a healthy you.
Mentorship programs that support your rewarding career journey.
A modern, state‑of‑the‑art office setting with advanced technologies and a great team.
Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support.
Celebrations for Concentrix Day, Game‑Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more.
A range of other perks and benefits.
Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
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