Customer Experience Specialist (Sales Associate) - Manhasset
The RealReal, Manhasset, NY, United States
About The Role
Customer Experience Specialist serves as key driver within the retail store to provide exceptional customer service, support supply (consigned product) generation, sales, and client services. They are goal‑oriented, customer‑obsessed, and driven to achieve and exceed sales goals with a passion for sustainable luxury fashion. Self‑motivated, they thrive in a fast‑paced, metrics‑driven team environment.
What You Get To Do Every Day
Educate customers on The RealReal’s mission of sustainable fashion and business structure
Drive sales through customer engagement, suggestive selling, and sharing product knowledge
Clearly communicate our consignment process and set proper expectations with the consignor during drop off
Carefully review and process all items for shipment, ensuring they are cataloged and meet TRR quality standards
Ensure product is handled to the highest quality standards
Provide a high level of service while navigating multiple customer journeys simultaneously
Build brand loyalty by delivering a best‑in‑class customer experience
Outreach daily to existing customers to drive traffic to the retail store
Support consignor relation issues
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies, replenishing merchandise, and maintaining brand standards
Other duties as assigned
What You Bring To The Role Minimum Requirements
1+ years of retail experience in a customer‑ or business‑facing position
Ability to work flexible hours, including holidays, evenings, and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem‑solve to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; objective when reviewing own performance; pushes for great performance
Comfortable with ambiguity and finding creative solutions by partnering appropriately to achieve desired outcomes
Strong organizational and time‑management skills; ability to balance competing priorities without showing stress or frustration
Ability to excel in a dynamic, fast‑paced environment
Preferred Requirements
Previous luxury/consignment retail experience
Proficiency with Google Suite and Salesforce
Experience using Mac iOS operating system
Compensation, Benefits, + Perks Full Time Benefits
$750/month bonus (at target)
Employee Stock Purchase Plan
401(k) with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Part Time Benefits
$375/month bonus (at target)
Employee Stock Purchase Plan
9 Paid Company Holidays
9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
The expected hourly rate for this role is $21.00‑$25.00. Pay is determined by location, skills, market demand, and internal parity. Salary is just one component of TRR’s total rewards package. Depending on role, employees may also qualify for a bonus program, incentive pay, and benefits.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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What You Get To Do Every Day
Educate customers on The RealReal’s mission of sustainable fashion and business structure
Drive sales through customer engagement, suggestive selling, and sharing product knowledge
Clearly communicate our consignment process and set proper expectations with the consignor during drop off
Carefully review and process all items for shipment, ensuring they are cataloged and meet TRR quality standards
Ensure product is handled to the highest quality standards
Provide a high level of service while navigating multiple customer journeys simultaneously
Build brand loyalty by delivering a best‑in‑class customer experience
Outreach daily to existing customers to drive traffic to the retail store
Support consignor relation issues
Assist with opening and closing procedures
Support store daily tasks, such as replenishing supplies, replenishing merchandise, and maintaining brand standards
Other duties as assigned
What You Bring To The Role Minimum Requirements
1+ years of retail experience in a customer‑ or business‑facing position
Ability to work flexible hours, including holidays, evenings, and weekends
Dedication to delivering an elevated experience to both customers and employees
Ability to problem‑solve to meet the needs of customers
A positive, friendly demeanor with the ability to represent the TRR brand with integrity and professionalism at all times
Receptiveness to feedback to improve performance; objective when reviewing own performance; pushes for great performance
Comfortable with ambiguity and finding creative solutions by partnering appropriately to achieve desired outcomes
Strong organizational and time‑management skills; ability to balance competing priorities without showing stress or frustration
Ability to excel in a dynamic, fast‑paced environment
Preferred Requirements
Previous luxury/consignment retail experience
Proficiency with Google Suite and Salesforce
Experience using Mac iOS operating system
Compensation, Benefits, + Perks Full Time Benefits
$750/month bonus (at target)
Employee Stock Purchase Plan
401(k) with Company Match
Medical, Dental, Vision & Commuter Benefits (applicable locations)
Paid Parental Leave
9 Paid Company Holidays
18 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
Part Time Benefits
$375/month bonus (at target)
Employee Stock Purchase Plan
9 Paid Company Holidays
9 Paid Time Off (PTO) Days (PTO starts accruing on first day of work)
The expected hourly rate for this role is $21.00‑$25.00. Pay is determined by location, skills, market demand, and internal parity. Salary is just one component of TRR’s total rewards package. Depending on role, employees may also qualify for a bonus program, incentive pay, and benefits.
The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
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